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BoxTrapper's Forward List still forwarding to old address

Discussion in 'General Discussion' started by EddieAR, Jan 2, 2014.

  1. EddieAR

    EddieAR Registered

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    Hello,

    We have an email account and set up BoxTrapper's Forward List to forward all email to a particular address (we'll call it address A). Yesterday, we removed address A and set up a new address, we'll call address B. We saved it and it's set up for address B when viewed this morning. However, all email is still forwarding to the old address, A, and B is not getting any mail. It's like the change is being ignored. Is there some other magic required to get BoxTrapper's Forward List to see that we've implemented a change? Thank you all for your help.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you check to see if the proper email address is listed in the forward-list.txt file? It's located at:

    Code:
    /home/$username/etc/$domain/$email-account/.boxtrapper/forward-list.txt
    Thank you.
     
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