Brand new RackShack cPanel server won't create accounts

[ericfire]

Hi. I was one of the first to purchase a cPanel server from RackShack's new cPanel offering released today. I used Ensim before. I migrated to cPanel because I've heard and seen so many good things. However, I am having difficulties creating an account! I follow the instructions perfectly, but here is what happens when after I go to create one:

Results of your request



WWWAcct 6.0 by J. Nick Koston
+===================================+
| New Account Info |
+===================================+
| Domain: domain.com
| Ip: xxx.xx.xxx.xx (n)
| HasCgi: y
| UserName: domainc
| PassWord: password
| CpanelMod: advanced
| HomeRoot: /home
| Quota: 4000 Meg
| NameServer1: ns1.xxxxxxxxx.com
| NameServer2: ns2.xxxxxxxxx.com
| NameServer3:
| NameServer4:
+===================================+
User domainc added
Keeping Shell Access
Using redhat 7.1/mdk 8.0
Using new quota support
(uid 320 4096000 4096000 ):
Filesystem blocks soft hard inodes soft hard
/dev/hda3 0 4096000 4096000 1 0 0
chown: getting attributes of `/home/domainc': No such file or directory
chown: getting attributes of `/home/domainc/public_html': No such file or directory
chown: getting attributes of `/home/domainc/www': No such file or directory
chown: getting attributes of `/home/domainc/www': No such file or directory
chown: getting attributes of `/home/domainc/public_html/cgi-bin': No such file or directory
chown: getting attributes of `/home/domainc/public_ftp': No such file or directory
chown: getting attributes of `/home/domainc/public_ftp/incoming': No such file or directory
chown: getting attributes of `/home/domainc/mail': No such file or directory
cp: missing destination file
Try `cp --help' for more information.
Name Virtual Host already exists
Added Entries to httpd.conf (noip)
Added DomainAlias Entry
Added Named Entry
Added Named File
Frontpage 4 installer called when we really want 5 ..
Attempting to pass request to frontpage 5 installer....
Frontpage 5 installer loaded ok..
Scanning httpd.conf.Done
touch: creating `/home/domainc/public_html/.htaccess': No such file or directory
chown: getting attributes of `/home/domainc/public_html/.htaccess': No such file or directory
Note: Local version of Apache must use the FrontPage Apache patch.
Starting install, port: www.domain.com.
Error: Cannot create folder "_vti_pvt".No such file or directory



Died at /scripts/initbyteslog line 50.
Restarting NameServer
Restarting apache
Ftp Password Files synced
Vhost Passwords synced
ndc: connect failed: connection refused
skip CONTACTAIM (2) [3]
send to CONTACTEMAIL (3) [3]
skip CONTACTUIN (2) [3]
wwwacct creation finished

Account Creation Complete!!!

I ssh in to see any folders or files in the /home directory - nothing's there!! This is a brand new installation. What am I doing incorrectly?

 

[ericfire]

I have tried everything. This is a clean install. Does anybody have an idea that could help me?

 

[brandonk]

sounds like you should contact rs if you just got it

 

[mbarb]

Take a quick look through the forums, others are having the same problem.

 

[ericfire]

^thanks, I have searched a little bit. I'll keep searching. Do you know of any links to threads here that will be of help? I'm trying to find them myself. Thanks again.

 

[rastoma]

your cpanel provider is supposed to be the first contact with getting support for cpanel. contact rackshack and get help with your cpanel problem.

 

[blazonry]

You need to fix the error: "ndc: connect failed: connection refused"

Steps to fix are at:
http://forum.rackshack.net/showthread.php?s=&threadid=21306

I also got one the Rackshack cPanel machines. I had the same "ndc: connect failed ..." error.