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Branding does not go to resellers.

Discussion in 'User Experience' started by blipper, Jan 27, 2010.

  1. blipper

    blipper Member

    Jan 27, 2010
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    I'm new to cPanel in the last week, but not new to the hosting business.

    This seems simple, but I don't understand how this works.
    1. I upload my image to the default theme I've chosen.
    2. I click Apply to All Accounts
    3. A box pops up, "Apply to reseller accounts as well" and I check it.
    4. Click submit.

    Now, when go to a reseller account, I was expecting to see the logo I had just loaded since I selected apply to reseller account, but I just see the default cPanel logo.

    What steps did I miss?

    cPanel 11.25.0-R42400 - WHM 11.25.0 - X 3.9
    CENTOS 5.4 x86_64 standard
  2. JordiCS

    JordiCS Well-Known Member

    Dec 3, 2003
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    Catalonia, EU
    cPanel Access Level:
    Root Administrator

    You're right, you as root cannot modify a theme and apply it to a reseller. I believe this behaviour is intended. A reseller is not a simple "representative" of the server owner, it may be an independent and quite different company or professional.

    All this stuff is a bit confusing, but this is what I have found working with theme branding and styles.

    1) "Themes" and "styles" are two different things. You can apply a style to accounts owned by a reseller, but you cannot apply modifications made on a theme (through branding feature) to accounts owned by a reseller.

    2) Regarding themes: Resellers have branding privileges by default. It means that resellers will be able to modify themes used on accounts they own, but at the same time all modifications that you as root make on a theme (changing headers, images, css, html and so on) will not be applied to reseller accounts.

    The only way you can share a modified theme with a reseller is to download a cloned x3 theme (from Universal Theme Manager on WHM), change files you want to and upload it back. But the reseller will still be able to use it or not, and to modify it through branding feature or leave it as you made it.

    3) Regarding styles: a style is only a particular skin of a theme (root/default, black_ice, tealmadness, blue_lagoon, motor_city, etc.). You as root are able to decide what skins your accounts and your resellers' will be using, and also allow your users and your resellers' users to choose a certain skin, or not. But again, if you modify a style, or create a new one, modifications will only be applied to accounts owned by you.

    Hope this helps. Regards,
    #2 JordiCS, Jan 29, 2010
    Last edited: Jan 29, 2010

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