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Branding Failures

Discussion in 'General Discussion' started by Techno, May 29, 2009.

  1. Techno

    Techno Member

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    The branding on both our servers is no longer accessible.
    cPanel | Branding | x3[edit live] | Login attempt failed.
    We simply have our company version that replaced top-logo.gif and honestly was not aware of this issue until recently adding a new client.

    Our current specs on both servers: cPanel 11.24.4-S36281 - WHM 11.24.2 - X 3.9

    We've searched the forum for information, however have not found anything to help.

    Thanks much.
     
    #1 Techno, May 29, 2009
    Last edited: May 29, 2009
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Try logging into the cPanel interface as the reseller user and then click on "Branding Editor" in the cPanel interface.
     
  3. Techno

    Techno Member

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    We are in WHM as root and the problems with branding persists... on both servers. We have never had any issues with branding until these past updates... Let us know.... Thanks...
     
  4. cPanelKenneth

    cPanelKenneth cPanel Development
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    Please open a support ticket for this issue. Thank you.
     
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    I am unable to replicate this issue on my servers, but please feel welcome to have us take a closer look at this so we can determine the cause of this issue so it can be resolved: https://tickets.cpanel.net/submit/index.cgi?reqtype=bugreport
     
  6. activeforce

    activeforce Member

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    Having this issue with a new deployed server, is this a known bug?

    cPanel 11.25.0-S46156 - WHM 11.25.0 - X 3.9

    Cheers
     
  7. Knyteguy

    Knyteguy Well-Known Member

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    Same problem. There are no resellers, and it's through WHM.
     
  8. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    I recommend getting in touch with our technical analysts about this potential bug. Just click the "Bugs" link at the top of the page.
     
  9. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    The only time I've seen root unable to log into the Branding editor has been when this option is not selected in WHM > Tweak Settings:

    Root must be able to log into cPanel in order to use the branding editor, since it uses cPanel for the login. If you do have this set, please still re-save Tweak Settings again to ensure it is getting updated for that setting. If this was not the issue, please let us know the support ticket number and the results for future reference.
     
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