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Broken cPanel Installation

Discussion in 'General Discussion' started by mrg2329, Sep 8, 2016.

  1. mrg2329

    mrg2329 Registered

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    Hello,

    First of all I wan to introduce myself. I am Ovidiu, I'm from Romania and I am the senior admin of a small hosting business.

    First of all I want to apologize if this issue was discussed/explained somewhere else. I am new here. :)

    Our web developer decided to leave us a few days ago without notice and left us with a broken WHM installation.

    The issue is as follows: The day after he left 60% of our shared webhostings went down without any clue about why.

    The error is the following:

    Code:
    This site can’t be reached
example.org refused to connect.

ERR_CONNECTION_REFUSED
    The following day 100% of them went down.


    What I am asking for ?


    I never worked with WHM or cPanel in my life and seeing the admin page of WHM made me a bit dizzy. I need to find a way to troubleshoot this error.

    What I tried so far:

    Checking logs. (nothing related to the downtime there as far as I can tell)
    Rebooting. (Hard, soft, forceful, graceful, you name it I've done it)
    Upgrading to the latest version(why not ?)
    FaQ(/scripts/upcp /scripts/fixndc)

    Help me please. I am the noobest guy ever when it comes to WHM but I am stuck with clients begging us to fix the services. Everyone can learn WHM and cPanel but starting it like this is no easy task.

    Thank you very much for your time!

    Ovi
     
    #1 mrg2329, Sep 8, 2016
    Last edited by a moderator: Sep 8, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    This can suggest a firewall rule that's blocking access to your websites. You may want to consider installing a third-party firewall management utility such as CSF to ensure your firewall is configured to work with cPanel:

    ConfigServer Security & Firewall (csf)

    If the issue continues, feel free to open a support ticket using the link in my signature so we can take a closer look and determine the reason this is happening. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    #2 cPanelMichael, Sep 9, 2016
  3. mrg2329

    mrg2329 Registered

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    Dear Michael,

    Thank you for replying.

    It seems that csf is already installed and I tried flushing it without success. After I flushed it I tried disabling it alltogheter but with no results sadly...
     
    #3 mrg2329, Sep 9, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    #4 cPanelMichael, Sep 12, 2016
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