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browser froze/closed during Multi-Account Transfer in WHM

Discussion in 'General Discussion' started by PopeSiCola, Feb 17, 2012.

  1. PopeSiCola

    PopeSiCola Registered

    Feb 17, 2012
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    As the title suggests, I was 66% into a multi-Account transfer in WHM between old and new server when my browser froze and subsequently crashed. Of course, at begining of transfer it warned me "Do not close browser or hit back button" etc... So, what do I do now? I tried to test connection via SSH but it's timing out... My first impulse it to wait it out, followed by the urge to re-boot servers... but i figured I should post here first and see if there are any other actions I should take. Advice/suggestions?
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello :)

    You can start the transfer again using the same steps as before. When you access the multiple account transfer page, the accounts that have already been transferred will be highlighted in red. You do not have to select these accounts during the second attempt.

    If the servers are not responding at all, you may need to restart the servers or consult with your data center to determine why they are not responding.

    Thank you.
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