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Bug after upgrade - DNS zone

Discussion in 'General Discussion' started by MarceloKonrath, May 4, 2017.

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  1. MarceloKonrath

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    Hello


    after upgrade I have this bug in all servers.

    CLOUDLINUX 6.9 x86_64 standard – server cPanel & WHM 64.0 (build 19)

    The DNS zone is not removed and an error is displayed.

    I already tried running the /scripts/fixquotas and this did not work.

    Any suggestion ?

    Thank you
    Konrath

    Code:
    root@server [/]# /scripts/removeacct --force konrath2
    Running pre removal script (/usr/local/cpanel/scripts/prekillacct)......Done
    Collecting Domain Name and IP......Done
    Locking account and setting shell to nologin......Done
    Removing Sessions.........Done
    Killing all processes owned by user......Done
    Removing Suspended Info.........Done
    Removing Web Logs......Done
    Removing Bandwidth Files......Done
    Removing any unneeded pending interface locks......Done
    Removing Email Sending Limits Cache......Done
    Removing DKIM keys......Done
    Removing Crontab......Done
    Removing IPv6......Done
    Removing external authentication links …......Done
    Running AutoSSL account deletion logic …......Done
    Removing domain TLS resources …......Done
    Removing HTTP Virtual Hosts......Done
    Rebuilding Mail SNI configuration......Done
    Removing ftp Virtual Hosts......Done
    Removing user's web content directory symlinks......Done
    Removing MySQL databases and users......Done
    Revoking MySQL Privs.......Done
    Removing PostgreSQL databases and users...info [removeacct] PGSQL: Remove dbuser konrath2 for owner konrath2 on
    ...Done
    Removing Two-Factor Authentication entries..........Done
    Removing API Token entries..........Done
    Removing User & Group.......Cpanel::Exception::Quota::NotEnabled/(XID er3bsf) Filesystem quotas are not enabled on “/dev/sda3”.
     at /usr/local/cpanel/Cpanel/Exception/CORE.pm line 330.
            Cpanel::Exception::create("Quota::NotEnabled", "Filesystem quotas are not enabled on \x{e2}\x{80}\x{9c}[_1]\x{e2}\x{80}\x{9d}.", ARRAY(0x7f7b5e0)) called at /usr/local/cpanel/Cpanel/Quota/Inode.pm line 113
            Cpanel::Quota::Inode::_set_limits(Cpanel::Quota::Inode=HASH(0x7ff8f80), HASH(0x7ee29a8), HASH(0x7e8d488)) called at /usr/local/cpanel/Cpanel/Quota/Inode.pm line 65
            Cpanel::Quota::Inode::set_limits(Cpanel::Quota::Inode=HASH(0x7ff8f80), HASH(0x7e8d488)) called at /usr/local/cpanel/Cpanel/Quota/Temp.pm line 121
            Cpanel::Quota::Temp::disable(Cpanel::Quota::Temp=HASH(0x7ff0858)) called at /usr/local/cpanel/Cpanel/Quota/Clean.pm line 17
            Cpanel::Quota::Clean::zero_quota(12262) called at /usr/local/cpanel/Cpanel/SysAccounts.pm line 262
            Cpanel::SysAccounts::remove_system_user("konrath2", 0) called at /usr/local/cpanel/Whostmgr/Accounts/Remove.pm line 590
            Whostmgr::Accounts::Remove::_killacct("user", "konrath2", "killdns", 1) called at /usr/local/cpanel/Whostmgr/Accounts/Remove.pm line 877
            Whostmgr::Accounts::Remove::_removeaccount("user", "konrath2", "keepdns", undef, "force", 1) called at bin/removeacct.pl line 74
    
     
    #1 MarceloKonrath, May 4, 2017
    Last edited by a moderator: May 12, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Could you let us know the output you see when running the "/scripts/fixquotas" command? Also, what does your /etc/fstab file look like?

    Note that internal case CPANEL-10139 will ensure this error message is accounted for during the account removal process in cPanel version 66. In the meantime, you should be able to manually delete the DNS zone and then run the following command for any affected accounts:

    Code:
    /scripts/updateuserdomains
    Thank you.
     
  3. MarceloKonrath

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    Hello cPanelMichael

    Yes, I can remove DNS ZONE manually and without running /scripts/updateuserdomains

    Important.

    This problem only happens with new accounts. Old accounts removal is done successfully.

    Below the quotacheck execution status and below the removal of an old account successfully.

    Thank you
    Konrath


    Code:
    
    root@server [/]#  /scripts/fixquotas
    Installing Default Quota Databases...../disk2/aquota.user..../disk2/quota.user.....Done
    journaled quota support: kernel supports, user space tools supports (available)
    checking out /disk2
    checking out /backup
    checking out /backup
    Warning : Your system does not have a separate filesystem for backups. This may cause performance degradation during the backup process.
    UUID=71945ba4-ca2b-401a-a46f-9f5fdd3988fa (already configured quotas = 1).
    UUID=bcfb3277-f337-4248-8619-8c8b76459bc1 (already configured quotas = 0).
    UUID=db17931b-c346-4f82-ac0b-ea9815b2ac43 (already configured quotas = 1).
    UUID=4bcc9156-bf9a-4c29-a02b-22ab492ff52b (already configured quotas = 0).
    UUID=37424f1e-2bad-4fc7-9a90-beff7260aefd (already configured quotas = 1).
    UUID=20a539cd-d33f-4556-b5ab-cf6ca89a77c5 (already configured quotas = 1).
    Updating Quota Files......
            quotacheck: Scanning /dev/sda7 [/] load sym
    
    -------------------------------
    Code:
    root@server [/]# cat /etc/fstab
    
    #
    # /etc/fstab
    # Created by anaconda on Fri Mar 13 12:17:44 2015
    #
    # Accessible filesystems, by reference, are maintained under '/dev/disk'
    # See man pages fstab(5), findfs(8), mount(8) and/or blkid(8) for more info
    #
    UUID=71945ba4-ca2b-401a-a46f-9f5fdd3988fa       /       ext4    usrjquota=quota.user,jqfmt=vfsv0        1       1
    UUID=bcfb3277-f337-4248-8619-8c8b76459bc1 /boot                   ext4    defaults        1 2
    UUID=db17931b-c346-4f82-ac0b-ea9815b2ac43       /disk2  ext4    defaults,usrquota       1       2
    UUID=4bcc9156-bf9a-4c29-a02b-22ab492ff52b /tmp                    ext4    defaults,nosuid,noexec,nodev        1 2
    UUID=37424f1e-2bad-4fc7-9a90-beff7260aefd       /usr    ext4    usrjquota=quota.user,jqfmt=vfsv0        1       2
    UUID=20a539cd-d33f-4556-b5ab-cf6ca89a77c5       /var    ext4    usrjquota=quota.user,jqfmt=vfsv0        1       2
    UUID=22b68913-4150-437a-a6d4-c9025cea1362 swap                    swap    defaults        0 0
    tmpfs                   /dev/shm                tmpfs   defaults        0 0
    devpts                  /dev/pts                devpts  gid=5,mode=620  0 0
    sysfs                   /sys                    sysfs   defaults        0 0
    proc                    /proc                   proc    defaults        0 0
    root@server [/]#
    
    

    ---------------------------------------------




    OLD ACCOUNT REMOVE WITHOUT PROBLEM
    Code:
    root@server [/]# /scripts/removeacct --force arcenter
    Running pre removal script (/usr/local/cpanel/scripts/prekillacct)......Done
    Collecting Domain Name and IP......Done
    Locking account and setting shell to nologin......Done
    Removing Sessions.........Done
    Killing all processes owned by user......Done
    Removing Suspended Info.........Done
    Removing Web Logs......Done
    Removing Bandwidth Files......Done
    Removing any unneeded pending interface locks......Done
    Removing Email Sending Limits Cache......Done
    Removing DKIM keys......Done
    Removing Crontab......Done
    Removing IPv6......Done
    Removing external authentication links …......Done
    Running AutoSSL account deletion logic …......Done
    Removing domain TLS resources …......Done
    Removing HTTP Virtual Hosts......Done
    Rebuilding Mail SNI configuration......Done
    Removing ftp Virtual Hosts......Done
    Removing user's web content directory symlinks......Done
    Removing MySQL databases and users......Done
    Revoking MySQL Privs.......Done
    Removing PostgreSQL databases and users...info [removeacct] PGSQL: Remove dbuser arcenter for owner arcenter on
    ...Done
    Removing Two-Factor Authentication entries..........Done
    Removing API Token entries..........Done
    Removing User & Group..........Done
    Removing DNS Entries......Done
    Removing Email Setup......Done
    Removing mailman lists......Done
    Updating Databases......Done
    Removing bandwidth limits......Done
    Removing Counter Data......Done
    Adding IP back to the IP address pool......Done
    Removing user's cPanel Databases & Updating......Done
    Reloading Services......Done
    Removing mail and service configs......Done
    Sending Contacts......Done
    Updating internal databases......Done
    Running post removal scripts (/usr/local/cpanel/scripts/legacypostkillacct, /usr/local/cpanel/scripts/postkillacct)......Done
    Account Removal Complete!!!......Done
    [Removed]
    
    Listing MySQL dbs for removal.
    Fetching MySQL DB Owner information.
    
    [Removed] => deleted from server.
    Removing /etc/valiases/[Removed]
    System has 13 free ips.
    
    [Removed] account removed
    
     
    #3 MarceloKonrath, May 4, 2017
    Last edited by a moderator: May 12, 2017
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look at the affected system? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. MarceloKonrath

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    Hello cPanelMichael

    Thanks, I'll open a ticket soon.

    I checked the other servers and the problem is only happening with 1 server.

    Konrath
     
  6. MarceloKonrath

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    Hello cPanelMichael

    After upgrade to version cPanel & WHM 64.0 (build 20) the problem is finished.

    No necessary ticket in cPanel support.

    Thank you
    Konrath
     
    cPanelMichael likes this.
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