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Bug in cPanel Transfer tool. Addon domain SSL being skipped - failing to copy

Discussion in 'Data Protection' started by santrix, Jul 21, 2014.

  1. santrix

    santrix Well-Known Member

    Nov 30, 2008
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    When transferring accounts that have multiple SSL certificates, including some on addon domains we see this behaviour on 11.44 (Build 27) in the restore logs

    {"pid":"101395","type":"out","contents":{"msg":["…harvesting SSL files to install for…"]}}
    {"pid":"101395","type":"out","contents":{"msg":["…harvesting SSL files to install for…"]}}
    {"pid":"101395","type":"out","contents":{"msg":["The certificate does not support the domain “”. It supports these domains: [url][/url] and"]}}
    The SSL module appears to be checking the SSL certificates to see if they support the CN - which they won't because people don't buy SSL certificates to protect the psuedo/shadow subdomain that cPanel has to create (to account for addon domains.)

    We have to manually reinstall addon SSL's after transferring accounts.
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    Please ensure you submit bug reports using the following URL:

    Submit A Bug Report

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
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