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Bug in cPanel Transfer tool. Addon domain SSL being skipped - failing to copy

Discussion in 'Data Protection' started by santrix, Jul 21, 2014.

  1. santrix

    santrix Well-Known Member

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    Hi,

    When transferring accounts that have multiple SSL certificates, including some on addon domains we see this behaviour on 11.44 (Build 27) in the restore logs

    Code:
    {"pid":"101395","type":"control","contents":{"msg":["SSL"],"action":"start_module"}}
    {"pid":"101395","type":"out","contents":{"msg":["…harvesting SSL files to install for addondomainuser.primarydomain.co.uk…"]}}
    {"pid":"101395","type":"out","contents":{"msg":["…harvesting SSL files to install for primarydomain.co.uk…"]}}
    {"pid":"101395","type":"out","contents":{"msg":["The certificate does not support the domain “subdomainuser.primarydomain.co.uk”. It supports these domains: [url]www.addondomain.co.uk[/url] and addondomain.co.uk."]}}
    The SSL module appears to be checking the SSL certificates to see if they support the CN subdomainuser.primarydomain.co.uk - which they won't because people don't buy SSL certificates to protect the psuedo/shadow subdomain that cPanel has to create (to account for addon domains.)

    We have to manually reinstall addon SSL's after transferring accounts.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello :)

    Please ensure you submit bug reports using the following URL:

    Submit A Bug Report

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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