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Bug in Mailman version 2.1.11.cp3

Discussion in 'E-mail Discussions' started by SomeoneX, Apr 10, 2009.

  1. SomeoneX

    SomeoneX Member

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    Whenever I access http://www.domain.com/mailman/listinfo, I get this:

    I checked mailman's error logs, but it shows nothing.

    Is there anyway to fix this? The thing is, this happens to all domains hosted in the server (across resellers as well).

    cPanel/WHM Version: cPanel 11.24.4-S35075 - WHM 11.24.2

    Thanks.
     
  2. 1ONE

    1ONE Member

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    Same problem here.
     
  3. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Anyone experiencing this issue may want to let our technical analysts take a look at their servers: http://tickets.cPanel.net/submit
     
  4. Joriz

    Joriz Active Member

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    #4 Joriz, May 19, 2009
    Last edited: May 19, 2009
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Try the following scripts to resolve this issue (in the order below):

    Code:
    /usr/local/cpanel/3rdparty/bin/check_db
    /usr/local/cpanel/3rdparty/bin/check_perms
    If that does not resolve the issue, try:

    Code:
    /scripts/reinstallmailman --force
    If all of that doesn't work, please let our technical analysts assist you: http://tickets.cPanel.net/submit
     
  6. Joriz

    Joriz Active Member

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    All those solutions doesn't seem to help.

    Code:
    chmod 02775 -R /usr/local/cpanel/3rdparty/mailman/
    Seems to fix the problem.
     
  7. LluisForns

    LluisForns Registered

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    Does any of theses solutions remove mailman configuration? Before trying them I must know if I lists will be deleted or their configuration restored to default.
     
  8. SomeoneX

    SomeoneX Member

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    Thank you very much! You're the best! It fixes it.

    Thanks again!
     
  9. LluisForns

    LluisForns Registered

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    Code:
    /usr/local/cpanel/3rdparty/bin/check_db
    /usr/local/cpanel/3rdparty/bin/check_perms
    /scripts/reinstallmailman
    chmod 02775 -R /usr/local/cpanel/3rdparty/mailman/
    
    None of this worked for me; and I have been unable to find logs to check what is happening.

    Any other hint?
     
  10. SomeoneX

    SomeoneX Member

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    Have you tried updating cPanel?
     
  11. LluisForns

    LluisForns Registered

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    My host told me they had done. I didn't checked.
    I have finally found the log of the error:
    Code:
    May 25 15:16:28 2009 admin(11710): @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
    admin(11710): [----- Mailman Version: 2.1.11.cp3 -----]
    admin(11710): [----- Traceback ------]
    admin(11710): Traceback (most recent call last):
    admin(11710):   File "/usr/local/cpanel/3rdparty/mailman/scripts/driver", line 101, in run_main
    admin(11710):     main()
    admin(11710):   File "/usr/local/cpanel/3rdparty/mailman/Mailman/Cgi/admin.py", line 174, in main
    admin(11710):     change_options(mlist, category, subcat, cgidata, doc)
    admin(11710):   File "/usr/local/cpanel/3rdparty/mailman/Mailman/Cgi/admin.py", line 1434, in change_options
    admin(11710):     mlist.ApprovedDeleteMember(user, whence='member mgt page')
    admin(11710):   File "/usr/local/cpanel/3rdparty/mailman/Mailman/MailList.py", line 1041, in ApprovedDeleteMember
    admin(11710):     subject = _('%(realname)s unsubscribe notification')
    admin(11710):   File "/usr/local/cpanel/3rdparty/mailman/Mailman/i18n.py", line 90, in _
    admin(11710):     return tns % dict
    admin(11710): ValueError: incomplete format
    admin(11710): [----- Python Information -----]
    admin(11710): sys.version     =   2.4.3 (#1, Sep  3 2006, 19:35:45)
    [GCC 3.4.6 20060404 (Red Hat 3.4.6-3)]
    admin(11710): sys.executable  =   /usr/local/bin/python2.4
    admin(11710): sys.prefix      =   /usr/local
    admin(11710): sys.exec_prefix =   /usr/local
    admin(11710): sys.path        =   /usr/local
    admin(11710): sys.platform    =   linux2
    admin(11710): [----- Environment Variables -----]
    admin(11710):   HTTP_REFERER: http://causantsadurni.org/mailman/admin/caps.castors_causantsadurni.org/members
    admin(11710):   SERVER_SOFTWARE: Apache
    admin(11710):   SCRIPT_NAME: /mailman/admin
    admin(11710):   REQUEST_METHOD: POST
    admin(11710):   HTTP_KEEP_ALIVE: 300
    admin(11710):   SERVER_PROTOCOL: HTTP/1.1
    admin(11710):   QUERY_STRING:
    admin(11710):   CONTENT_LENGTH: 5417
    admin(11710):   HTTP_ACCEPT_CHARSET: ISO-8859-1,utf-8;q=0.7,*;q=0.7
    admin(11710):   HTTP_USER_AGENT: Mozilla/5.0 (Windows; U; Windows NT 5.1; ca; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10
    admin(11710):   HTTP_CONNECTION: keep-alive
    admin(11710):   HTTP_COOKIE: caps.castors_causantsadurni.org+admin=28020000006985941a4a732800000063353235363763306330623039356231663033356533646532356137633866616561613839376438; __utma=42190391.693286380.1237212566.1238141825.1238661848.3; __utmz=42190391.1237212566.1.1.utmccn=(organic)|utmcsr=google|utmctr=%22caps+i+quel%C2%B7les%22|utmcmd=organic; SESSad29aa7522f08ac4b728bc0b540a09b9=560bcc6ca1f9185cdf8925b030bf7fca
    admin(11710):   SERVER_NAME: causantsadurni.org
    admin(11710):   REMOTE_ADDR: 212.170.53.23
    admin(11710):   PATH_TRANSLATED: /home/sansa/public_html/caps.castors_causantsadurni.org/members
    admin(11710):   SERVER_PORT: 80
    admin(11710):   SERVER_ADDR: 72.232.73.42
    admin(11710):   DOCUMENT_ROOT: /home/sansa/public_html
    admin(11710):   PYTHONPATH: /usr/local/cpanel/3rdparty/mailman
    admin(11710):   SCRIPT_FILENAME: /usr/local/cpanel/3rdparty/mailman/cgi-bin//admin
    admin(11710):   SERVER_ADMIN: webmaster@causantsadurni.org
    admin(11710):   HTTP_HOST: causantsadurni.org
    admin(11710):   REQUEST_URI: /mailman/admin/caps.castors_causantsadurni.org/members
    admin(11710):   HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
    admin(11710):   GATEWAY_INTERFACE: CGI/1.1
    admin(11710):   REMOTE_PORT: 2959
    admin(11710):   HTTP_ACCEPT_LANGUAGE: ca,en-us;q=0.7,en;q=0.3
    admin(11710):   CONTENT_TYPE: multipart/form-data; boundary=---------------------------144131664119855
    admin(11710):   HTTP_ACCEPT_ENCODING: gzip,deflate
    admin(11710):   UNIQUE_ID: ShqaQ0joSSoAACl-514
    admin(11710):   PATH_INFO: /caps.castors_causantsadurni.org/members
    
     
  12. dolphyn

    dolphyn Well-Known Member

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    That worked for me. Thanks!
     
  13. LluisForns

    LluisForns Registered

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    problem solved changing the list language

    At last I discovered that my problem was gone if I change the language from catalan to english; so I suppose this is a mailman bug affecting the interface translation.
     
  14. InstaCarma_Tech

    InstaCarma_Tech Well-Known Member

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  15. MikeDVB

    MikeDVB Well-Known Member
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    This issue seems to keep cropping up - it really needs fixed imho.

    This resolves the issue:
    And as such I've set it on a 5 minute cron however cPanel should fix this, is there some sort of bug report we can see so that we will know when it will be resolved/has been resolved?
     
  16. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    I recommend letting our technical analysts take a look at your server so we can determine what is causing this issue. You can contact our technical analysts at: http://tickets.cPanel.net/submit
     
  17. poa

    poa Registered

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    only chmod 02775 -R /usr/local/cpanel/3rdparty/mailman/cgi-bin every update. :/

    Please resolve this issue.
     
  18. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    It sounds like something else is causing this problem to reoccur for you; please submit a ticket (via the link in my forums signature) and PM me the ticket number as I would like to follow-up to ensure this is resolved for you.

    To note, the value of "02775" is not valid to the best of my knowledge, but a value of 3 or up to 4 digits is, such as "2755" or "0755" or "755". Within mailman's cgi-bin directory, all files except "create" should be set to chmod 2755 while the create file should be set to chmod 0000.

    If the permissions within mailman's cgi-bin are causing the visual symptom, you could use the following command via root SSH access to correct the permissions, but if the problem is reoccurring we will need to investigate further via a ticket:
    Code:
    # find /usr/local/cpanel/3rdparty/mailman/cgi-bin/* ! -perm 2755 ! -name create -exec chmod -v 2755 '{}' \;
     
  19. RandyO

    RandyO Well-Known Member

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    PHP:
    chmod 02775 -/usr/local/cpanel/3rdparty/mailman/
    has resolved my issue (for now) any updates on this ?
     
  20. cjmwebdesigns

    cjmwebdesigns Well-Known Member

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    Twitter:
    Has anyone seen this issue where it is just one customer complaining? I am able to log into the users cPanel through WHM or through cPanel as them and I don't experience the issue, however, my customer has several sites and all of them give him this problem when he logs on.

    I find that rather strange.
     
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