Bug in Mailman version 2.1.11.cp3

[SomeoneX]

Whenever I access http://www.domain.com/mailman/listinfo, I get this:

Bug in Mailman version 2.1.11.cp3

We're sorry, we hit a bug!

Please inform the webmaster for this site of this problem. Printing of traceback and other system information has been explicitly inhibited, but the webmaster can find this information in the Mailman error logs.

I checked mailman's error logs, but it shows nothing.

Is there anyway to fix this? The thing is, this happens to all domains hosted in the server (across resellers as well).

cPanel/WHM Version: cPanel 11.24.4-S35075 - WHM 11.24.2

Thanks.

 

[1ONE]

Same problem here.

 

[cPanelDavidG]

Same problem here.

Anyone experiencing this issue may want to let our technical analysts take a look at their servers: http://tickets.cPanel.net/submit

 

[Joriz]

Is there already a solution for this problem?

I have the same problem. So it seems this is a bug/problem in cPanel.

Here someone says in Spanish that it is a permission problem?!? http://blog.pcastro.net/2009/03/30/mailman-were-sorry-we-hit-a-bug/

 

[cPanelDavidG]

Is there already a solution for this problem?

I have the same problem. So it seems this is a bug/problem in cPanel.

Here someone says in Spanish that it is a permission problem?!? http://blog.pcastro.net/2009/03/30/mailman-were-sorry-we-hit-a-bug/

Try the following scripts to resolve this issue (in the order below):

/usr/local/cpanel/3rdparty/bin/check_db
/usr/local/cpanel/3rdparty/bin/check_perms

If that does not resolve the issue, try:

/scripts/reinstallmailman --force

If all of that doesn't work, please let our technical analysts assist you: http://tickets.cPanel.net/submit

 

[Joriz]

All those solutions doesn't seem to help.

chmod 02775 -R /usr/local/cpanel/3rdparty/mailman/

Seems to fix the problem.

 

[LluisForns]

Try the following scripts to resolve this issue (in the order below):

/usr/local/cpanel/3rdparty/bin/check_db
/usr/local/cpanel/3rdparty/bin/check_perms

If that does not resolve the issue, try:

/scripts/reinstallmailman --force

If all of that doesn't work, please let our technical analysts assist you: http://tickets.cPanel.net/submit

Does any of theses solutions remove mailman configuration? Before trying them I must know if I lists will be deleted or their configuration restored to default.

 

[SomeoneX]

All those solutions doesn't seem to help.

chmod 02775 -R /usr/local/cpanel/3rdparty/mailman/

Seems to fix the problem.

Thank you very much! You're the best! It fixes it.

Thanks again!

 

[LluisForns]

/usr/local/cpanel/3rdparty/bin/check_db
/usr/local/cpanel/3rdparty/bin/check_perms
/scripts/reinstallmailman
chmod 02775 -R /usr/local/cpanel/3rdparty/mailman/

None of this worked for me; and I have been unable to find logs to check what is happening.

Any other hint?

 

[SomeoneX]

Have you tried updating cPanel?

 

[LluisForns]

My host told me they had done. I didn't checked.
I have finally found the log of the error:

May 25 15:16:28 2009 admin(11710): @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
admin(11710): [----- Mailman Version: 2.1.11.cp3 -----]
admin(11710): [----- Traceback ------]
admin(11710): Traceback (most recent call last):
admin(11710):   File "/usr/local/cpanel/3rdparty/mailman/scripts/driver", line 101, in run_main
admin(11710):     main()
admin(11710):   File "/usr/local/cpanel/3rdparty/mailman/Mailman/Cgi/admin.py", line 174, in main
admin(11710):     change_options(mlist, category, subcat, cgidata, doc)
admin(11710):   File "/usr/local/cpanel/3rdparty/mailman/Mailman/Cgi/admin.py", line 1434, in change_options
admin(11710):     mlist.ApprovedDeleteMember(user, whence='member mgt page')
admin(11710):   File "/usr/local/cpanel/3rdparty/mailman/Mailman/MailList.py", line 1041, in ApprovedDeleteMember
admin(11710):     subject = _('%(realname)s unsubscribe notification')
admin(11710):   File "/usr/local/cpanel/3rdparty/mailman/Mailman/i18n.py", line 90, in _
admin(11710):     return tns % dict
admin(11710): ValueError: incomplete format
admin(11710): [----- Python Information -----]
admin(11710): sys.version     =   2.4.3 (#1, Sep  3 2006, 19:35:45)
[GCC 3.4.6 20060404 (Red Hat 3.4.6-3)]
admin(11710): sys.executable  =   /usr/local/bin/python2.4
admin(11710): sys.prefix      =   /usr/local
admin(11710): sys.exec_prefix =   /usr/local
admin(11710): sys.path        =   /usr/local
admin(11710): sys.platform    =   linux2
admin(11710): [----- Environment Variables -----]
admin(11710):   HTTP_REFERER: http://causantsadurni.org/mailman/admin/caps.castors_causantsadurni.org/members
admin(11710):   SERVER_SOFTWARE: Apache
admin(11710):   SCRIPT_NAME: /mailman/admin
admin(11710):   REQUEST_METHOD: POST
admin(11710):   HTTP_KEEP_ALIVE: 300
admin(11710):   SERVER_PROTOCOL: HTTP/1.1
admin(11710):   QUERY_STRING:
admin(11710):   CONTENT_LENGTH: 5417
admin(11710):   HTTP_ACCEPT_CHARSET: ISO-8859-1,utf-8;q=0.7,*;q=0.7
admin(11710):   HTTP_USER_AGENT: Mozilla/5.0 (Windows; U; Windows NT 5.1; ca; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10
admin(11710):   HTTP_CONNECTION: keep-alive
admin(11710):   HTTP_COOKIE: caps.castors_causantsadurni.org+admin=28020000006985941a4a732800000063353235363763306330623039356231663033356533646532356137633866616561613839376438; __utma=42190391.693286380.1237212566.1238141825.1238661848.3; __utmz=42190391.1237212566.1.1.utmccn=(organic)|utmcsr=google|utmctr=%22caps+i+quel%C2%B7les%22|utmcmd=organic; SESSad29aa7522f08ac4b728bc0b540a09b9=560bcc6ca1f9185cdf8925b030bf7fca
admin(11710):   SERVER_NAME: causantsadurni.org
admin(11710):   REMOTE_ADDR: 212.170.53.23
admin(11710):   PATH_TRANSLATED: /home/sansa/public_html/caps.castors_causantsadurni.org/members
admin(11710):   SERVER_PORT: 80
admin(11710):   SERVER_ADDR: 72.232.73.42
admin(11710):   DOCUMENT_ROOT: /home/sansa/public_html
admin(11710):   PYTHONPATH: /usr/local/cpanel/3rdparty/mailman
admin(11710):   SCRIPT_FILENAME: /usr/local/cpanel/3rdparty/mailman/cgi-bin//admin
admin(11710):   SERVER_ADMIN: [email protected]
admin(11710):   HTTP_HOST: causantsadurni.org
admin(11710):   REQUEST_URI: /mailman/admin/caps.castors_causantsadurni.org/members
admin(11710):   HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
admin(11710):   GATEWAY_INTERFACE: CGI/1.1
admin(11710):   REMOTE_PORT: 2959
admin(11710):   HTTP_ACCEPT_LANGUAGE: ca,en-us;q=0.7,en;q=0.3
admin(11710):   CONTENT_TYPE: multipart/form-data; boundary=---------------------------144131664119855
admin(11710):   HTTP_ACCEPT_ENCODING: gzip,deflate
admin(11710):   UNIQUE_ID: ShqaQ0joSSoAACl-514
admin(11710):   PATH_INFO: /caps.castors_causantsadurni.org/members

 

[dolphyn]

chmod 02775 -R /usr/local/cpanel/3rdparty/mailman/

Seems to fix the problem.

That worked for me. Thanks!

 

[LluisForns]

problem solved changing the list language

At last I discovered that my problem was gone if I change the language from catalan to english; so I suppose this is a mailman bug affecting the interface translation.

 

[InstaCarma_Tech]

That worked for me. Thanks!

Great! Glad to hear that. This bug was reported in the previous mailman versions as well.
Bug in Mailman version 2.1.9.cp2 : InstaCarma Blog

 

[MikeDVB]

This issue seems to keep cropping up - it really needs fixed imho.

This resolves the issue:

chmod 02775 -R /usr/local/cpanel/3rdparty/mailman/

And as such I've set it on a 5 minute cron however cPanel should fix this, is there some sort of bug report we can see so that we will know when it will be resolved/has been resolved?

 

[cPanelDavidG]

This issue seems to keep cropping up - it really needs fixed imho.

This resolves the issue:
And as such I've set it on a 5 minute cron however cPanel should fix this, is there some sort of bug report we can see so that we will know when it will be resolved/has been resolved?

I recommend letting our technical analysts take a look at your server so we can determine what is causing this issue. You can contact our technical analysts at: http://tickets.cPanel.net/submit

 

[poa]

This issue seems to keep cropping up - it really needs fixed imho.

This resolves the issue:
And as such I've set it on a 5 minute cron however cPanel should fix this, is there some sort of bug report we can see so that we will know when it will be resolved/has been resolved?

only chmod 02775 -R /usr/local/cpanel/3rdparty/mailman/cgi-bin every update. :/

Please resolve this issue.

 

[cPanelDon]

only chmod 02775 -R /usr/local/cpanel/3rdparty/mailman/cgi-bin every update. :/

Please resolve this issue.

It sounds like something else is causing this problem to reoccur for you; please submit a ticket (via the link in my forums signature) and PM me the ticket number as I would like to follow-up to ensure this is resolved for you.

To note, the value of "02775" is not valid to the best of my knowledge, but a value of 3 or up to 4 digits is, such as "2755" or "0755" or "755". Within mailman's cgi-bin directory, all files except "create" should be set to chmod 2755 while the create file should be set to chmod 0000.

If the permissions within mailman's cgi-bin are causing the visual symptom, you could use the following command via root SSH access to correct the permissions, but if the problem is reoccurring we will need to investigate further via a ticket:

# find /usr/local/cpanel/3rdparty/mailman/cgi-bin/* ! -perm 2755 ! -name create -exec chmod -v 2755 '{}' \;

 

[RandyO]

chmod 02775 -R /usr/local/cpanel/3rdparty/mailman/

has resolved my issue (for now) any updates on this ?

 

[cjmwebdesigns]

Has anyone seen this issue where it is just one customer complaining? I am able to log into the users cPanel through WHM or through cPanel as them and I don't experience the issue, however, my customer has several sites and all of them give him this problem when he logs on.

I find that rather strange.