Bug in Mailman version 2.1.14

sunyl

Active Member
Oct 12, 2004
37
0
156
Running latest version of Cpanel/WHM 11.28.87-STABLE_51188

Getting following error after login to mailing list admin section.

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Bug in Mailman version 2.1.14

We're sorry, we hit a bug!
Please inform the webmaster for this site of this problem. Printing of traceback and other system information has been explicitly inhibited, but the webmaster can find this information in the Mailman error logs.
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I ran /usr/local/cpanel/bin/mailman-install --force still no luck.

Any help would be appreciated.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Is this happening on all mailing lists or only the one mailing list? If you are unsure, can you create a second mailing list for testing purposes to see if you are receiving the same error message.

Additionally, please review the mailman error logs at /usr/local/cpanel/3rdparty/mailman/logs/error location.
 

sunyl

Active Member
Oct 12, 2004
37
0
156
Well this happens on certain mailing list account.. on switching the private/public option under "Archiving Options"

May 17 19:04:09 2011 admin(6803): @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
admin(6803): [----- Mailman Version: 2.1.14 -----]
admin(6803): [----- Traceback ------]
admin(6803): Traceback (most recent call last):
admin(6803): File "/usr/local/cpanel/3rdparty/mailman/scripts/driver", line 112, in run_main
admin(6803): main()
admin(6803): File "/usr/local/cpanel/3rdparty/mailman/Mailman/Cgi/admin.py", line 200, in main
admin(6803): mlist.Save()
admin(6803): File "/usr/local/cpanel/3rdparty/mailman/Mailman/MailList.py", line 589, in Save
admin(6803): self.CheckHTMLArchiveDir()
admin(6803): File "/usr/local/cpanel/3rdparty/mailman/Mailman/Archiver/Archiver.py", line 236, in CheckHTMLArchiveDir
admin(6803): breaklink(pubdir)
admin(6803): File "/usr/local/cpanel/3rdparty/mailman/Mailman/Archiver/Archiver.py", line 56, in breaklink
admin(6803): os.unlink(link)
admin(6803): OSError: [Errno 21] Is a directory: '/usr/local/cpanel/3rdparty/mailman/archives/public/vblist_w3_domain'
admin(6803): [----- Python Information -----]
admin(6803): sys.version = 2.4.3 (#1, May 5 2011, 16:39:10)
[GCC 4.1.2 20080704 (Red Hat 4.1.2-50)]
admin(6803): sys.executable = /usr/local/cpanel/3rdparty/bin/python
admin(6803): sys.prefix = /usr
admin(6803): sys.exec_prefix = /usr
admin(6803): sys.path = ['/usr/local/cpanel/3rdparty/mailman/pythonlib', '/usr/local/cpanel/3rdparty/mailman', '/usr/local/cpanel/3rdparty/mailman/scripts', '/usr/local/cpanel/3rdparty/mailman', '/usr/lib64/python24.zip', '/usr/lib64/python2.4/', '/usr/lib64/python2.4/plat-linux2', '/usr/lib64/python2.4/lib-tk', '/usr/lib64/python2.4/lib-dynload', '/usr/lib/python2.4/site-packages']
admin(6803): sys.platform = linux2
 

JawadArshad

Well-Known Member
PartnerNOC
Apr 8, 2008
459
7
68
PK
cPanel Access Level
DataCenter Provider
Hey Tristan, I have just noticed the same issue on a list. I created a new one and it shows fine. Any reason why you implied its isolated to one list and/or any fix to this.

Is this happening on all mailing lists or only the one mailing list? If you are unsure, can you create a second mailing list for testing purposes to see if you are receiving the same error message.

Additionally, please review the mailman error logs at /usr/local/cpanel/3rdparty/mailman/logs/error location.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
The times I've seen this happen, it was due to one member email subscription being in an improper format or permissions issues, so that's why I thought it might be isolated to one list. This error does not normally occur server-wide from what I've seen.

The best option when receiving that type of error would be to open up a ticket with us. Mailman is one of the harder applications to diagnose without direct access to the system unfortunately.
 

JawadArshad

Well-Known Member
PartnerNOC
Apr 8, 2008
459
7
68
PK
cPanel Access Level
DataCenter Provider
Thanks Tristan. Yes it was Sunday so I put in a ticket since a quick response on forum wasn't expected. Issue was resolved subsequently.

/usr/local/cpanel/bin/mailman-install --force
/scripts/resetmailmanurls
/scripts/fixmailman
The times I've seen this happen, it was due to one member email subscription being in an improper format or permissions issues, so that's why I thought it might be isolated to one list. This error does not normally occur server-wide from what I've seen.

The best option when receiving that type of error would be to open up a ticket with us. Mailman is one of the harder applications to diagnose without direct access to the system unfortunately.