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Bug in Mailman Version 2.1.15

Discussion in 'E-mail Discussions' started by choirul, Feb 10, 2014.

  1. choirul

    choirul Registered

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    recently i've stuck on this error

    ------
    Bug in Mailman version 2.1.15

    We're sorry, we hit a bug!
    Please inform the webmaster for this site of this problem. Printing of traceback and other system information has been explicitly inhibited, but the webmaster can find this information in the Mailman error logs.
    ------

    i've already tried this script

    Code:
    /usr/local/cpanel/bin/mailman-install --force
    /scripts/resetmailmanurls
    /scripts/fixmailman
    and also this script

    Code:
    /scripts/fixeverything
    but there's no change, anyone can help? :confused::confused::confused:
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you let us know what specific action you are taking when you receive this message? For instance, are you simply accessing the mailing list management interface directly from cPanel when this occurs?

    Thank you.
     
  3. bear

    bear Well-Known Member

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    We've just run into this as well today. Simply trying to access the listinfo page triggers it. In looking over the listinfo pages in the user's account, a few (but not all) have these permissions, with the "T" sticky bit set:
    Code:
    --wxrw---T 1 mailman mailman  6467 Jul 25  2004 listinfo.html*
    The others have these:
    Code:
    ---xrw---- 1 mailman mailman  6467 Jul 25  2004 listinfo.html*
    Looking further, that's probably unrelated. The error logs have this in them:
    Code:
    admin(29654): IOError: [Errno 13] Permission denied: '/usr/local/cpanel/3rdparty/mailman/lists/listname.com/en/listinfo.html'
    I tried changing the perms on that to match working lists (different server), but there was no change. Ownership is mailman:mailman, same as others.
     
    #3 bear, Feb 21, 2014
    Last edited: Feb 21, 2014
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to submit a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. bear

    bear Well-Known Member

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    Did so this morning, thanks. Ticket: 4597191
     
  6. bear

    bear Well-Known Member

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    To follow up, it would appear a legacy folder in each list named "en" was to blame. Once moved or renamed from each list where it appeared, the lists started working again. Thanks to Cpanel support, as usual, found and fixed quickly.
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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