Bug in Mailman Version 2.1.15

[choirul]

recently i've stuck on this error

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Bug in Mailman version 2.1.15

We're sorry, we hit a bug!
Please inform the webmaster for this site of this problem. Printing of traceback and other system information has been explicitly inhibited, but the webmaster can find this information in the Mailman error logs.
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i've already tried this script

/usr/local/cpanel/bin/mailman-install --force
/scripts/resetmailmanurls
/scripts/fixmailman

and also this script

/scripts/fixeverything

but there's no change, anyone can help?

 

[cPanelMichael]

Hello

Could you let us know what specific action you are taking when you receive this message? For instance, are you simply accessing the mailing list management interface directly from cPanel when this occurs?

Thank you.

 

[bear]

We've just run into this as well today. Simply trying to access the listinfo page triggers it. In looking over the listinfo pages in the user's account, a few (but not all) have these permissions, with the "T" sticky bit set:

--wxrw---T 1 mailman mailman  6467 Jul 25  2004 listinfo.html*

The others have these:

---xrw---- 1 mailman mailman  6467 Jul 25  2004 listinfo.html*

Looking further, that's probably unrelated. The error logs have this in them:

admin(29654): IOError: [Errno 13] Permission denied: '/usr/local/cpanel/3rdparty/mailman/lists/listname.com/en/listinfo.html'

I tried changing the perms on that to match working lists (different server), but there was no change. Ownership is mailman:mailman, same as others.

 

[cPanelMichael]

Feel free to submit a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[bear]

Did so this morning, thanks. Ticket: 4597191

 

[bear]

To follow up, it would appear a legacy folder in each list named "en" was to blame. Once moved or renamed from each list where it appeared, the lists started working again. Thanks to Cpanel support, as usual, found and fixed quickly.

 

[cPanelMichael]

I am happy to see the issue is now resolved. Thank you for updating us with the outcome.