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Bug with MySQL Root Password Change

Discussion in 'General Discussion' started by interweb12345, Sep 12, 2008.

  1. interweb12345

    interweb12345 Registered

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    Hello,

    I recently changed my root MySQL password with WHM. The only one contained characters I heard do not play well with PHPMyAdmin. Now in WHM, and Cpanel Accounts it shows that MySQL has failed -although the server is running correctly. I cannot view any of the tables/users in cpanel either.

    I called my host about this and they said this is a known issue. They also said there was a way to fix it -although it was involved. I have searched for a fix for this issue but I cannot find it.

    Any ideas?

    Thanks!

    -interweb
     
  2. DaveUsedToWorkHere

    DaveUsedToWorkHere Well-Known Member

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    Please submit a support request (see my signature for link) so our analysts can take a look and fix this issue for you.
     
  3. interweb12345

    interweb12345 Registered

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    Thanks for the help! I appreciate it.

    I will submit a ticket tonight.
     
  4. interweb12345

    interweb12345 Registered

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    ...I am going through a host... it said I should contact them with issues.

    "If you are the customer of a web host who uses cPanel or obtained a cPanel license from a company other than cPanel, Inc., you will need to contact your web host or license provider for support."

    Is that correct?
     
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    For this particular issue, I believe it would be best to submit it directly to us.

    However, typically that is the preferred procedure for more mundane situations.
     
  6. interweb12345

    interweb12345 Registered

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    Thanks! I submitted a request.

    I appreciate it a lot!
     
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