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Bug with Roundcube when delete with "all" option selected

Discussion in 'E-mail Discussion' started by webmastergreg, Apr 18, 2018.

  1. webmastergreg

    webmastergreg Member

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    Hello
    since the last cPanel update (68.0.37) and so the last Update cpanel-roundcubemail to 1.3.3-4.cp1164 to fix CVE-2018-9846.

    Put some emails to trash, then on the trash bin page, when we select the "all" option and click delete. An error pop-up occurs and the messages are not deleted.
    On the other hand if one chooses the option "current page" it functions normally.

    Thanks in advance

    Screenshot-2018-4-18-Webmail---Principal.jpg
     
  2. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hello @webmastergreg

    We are aware of this issue and are tracking it in an internal case CPANEL-19842 - Mass deleting emails in Roundcube results in "Server Error"

    It looks like we have identified a workaround in the internal case though -

    Updates to this case will be added to our changelogs when they're available. You can check them here: Change Logs - Change Logs - cPanel Documentation
     
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  3. webmastergreg

    webmastergreg Member

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  4. cPanelLauren

    cPanelLauren Forums Analyst II
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    You're welcome, I'm glad I could help. I am sorry for the inconvenience and please keep an eye on the changelogs for updates to the case


    Thank you,
     
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  5. Julianno Nogueira

    Julianno Nogueira Registered

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    Hello, any update on this matter? We have sereval users complaining this same issue and looks like its been around for over 6 months now!

    What are the most updated checks on it please?

    Thanks in advance!
     
  6. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hi @Julianno Nogueira

    The internal case is actively being worked but the resolution for it is not applied to a cPanel version as of yet. I'll do my best to update here once the case is resolved, they are indicating that once they have a resolution for it, it will be backported to v68

    Thank you,
     
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  7. webmastergreg

    webmastergreg Member

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    Hi,
    "around for over 6 months" ?

    I don't think so. By my side it was like this only since max the last two updates.

    Just choose the "Actual page" option instead.

    Will be ok soon anyway, perhaps on the next update.

    Regards
     
  8. cPanelLauren

    cPanelLauren Forums Analyst II
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    Thank you @webmastergreg! There is an official workaround as indicated previously which you can inform your users of:

     
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  9. Krugger

    Krugger Registered

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    Hello ... after uploading the last update from the WHM panel, I started to present this massive email removal error.

    Thank you can streamline the solution, as it is clearly in the version v68.0.37, recently released.
     
  10. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hello, @Krugger

    Please see the previous posts in this thread, this issue is a current internal case which is being worked on CPANEL-19842. Updates to this case will be added to our changelogs when they're available. You can check them here: Change Logs - Change Logs - cPanel Documentation

    When it is fixed for v70 it will be backported to v68

    Thank you!
     
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  11. Krugger

    Krugger Registered

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    I have updated to the v70 version and the error is still present.
     
  12. cPanelLauren

    cPanelLauren Forums Analyst II
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    As I mentioned in my last post this issue is not fixed yet:

     
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  13. JawadArshad

    JawadArshad Well-Known Member
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    When this happens, does it happen uniformly on all email accounts. A client is facing this issue but only on one email on the domain and deleting Trash using the same method works just fine on another email account on the same domain on the same server.
     
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  14. crossing

    crossing Active Member

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    We need a fix for this problem ! I have thousands of emails I need to move it to archive folder !
     
  15. cPanelLauren

    cPanelLauren Forums Analyst II
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    It should be uniform, for all accounts on the same server

    This issue is fixed in v70.0.29 of cPanel which is slated to move to release today (or early this week)
     
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  16. dbMG

    dbMG Registered

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    This bug still exist in 70.0 (build 42). Trying to delete 27K old emails thru RoundCube and I get

    Code:
    Server Error: UID MOVE: Error in IMAP command UID MOVE: Too long argument (0.001 + 0.041 + 0.040 secs).
     
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  17. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hi @dbMG


    This error doesn't appear to be quite the same, here it looks like it may have been too many emails to delete at once and Roundcube couldn't process it. None the less, can you please open a ticket using the link in my signature so that we can take a closer look? Once the ticket is open please reply with the ticket ID so we can update this thread.


    Thanks!
     
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