Can access WHM with root login credentials but FTP access times out

[sharkmountain]

Hi there,

I have the login credentials for the WHM and the login works fine. However, if I use the same details to log into the server via FTP it times out

Details:
IP address 108.xxxxxxx
Username: root
Password: xxxxxx

I am really new to WHM which is why I have no clue how I can actually access the files. Anyone that can give me a hint?

Thanks so much in advance!

 

[JaredR.]

If you are trying to upload your site data, do not do it as root. Instead, create a cPanel account in the WebHost Manager, and log into FTP with the new account's username and password. Uploading site content as root is going to cause permissions problems on your site.

The following documentation explains how to create an account:

Create a New Account

The following documentation explains how to log into cPanel using the account username and password you just created:

Accessing cPanel

A cPanel user is also an FTP user, and that is the user you should normally use to log into FTP to upload your site content. Uploading site content as root is going to cause ownerships problems that can be avoided by logging in as a cPanel user.

If you still encounter a problem with logging into FTP as a cPanel user, please post the full FTP transaction (edit out any passwords and IP addresses).

 

[sharkmountain]

Thanks for the fast response. I just tried creating a new account but I get the following error:

Account Creation Status: failed

Sorry, a DNS entry for xxx already exists, please delete it first (from all servers in the DNS cluster).

Is there a way to get around this?

 

[JaredR.]

Unfortunately, you will need to delete the DNS zone from the local server and, if it is in a cluster, any servers in the cluster, in order to create an account.