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can log into cpanel but not WHM

Discussion in 'General Discussion' started by zackshosting, Sep 18, 2008.

  1. zackshosting

    zackshosting Registered

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    Hello everybody, my problem is this

    i can log into Cpanel and work on my site. with the user name and pass.
    when i go to log into WHM it does nothing using that username and pass.
    any ideas on whats going on? my side or my webhost side?
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Are you sure you've been granted access to WHM? Only reseller users and root-level users have access to WHM. Regular cPanel users do not have access to WHM.
     
  3. zackshosting

    zackshosting Registered

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    hi, i should have access, i have a unlimited resellers package...
     
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    If you are attempting to access WHM by going to example.com/whm (replacing example.com with your domain) and your cPanel login credentials for your reseller account are not working, you should contact your hosting provider to investigate this issue. If they need assistance with this, they're welcome to submit a support ticket so this issue can be resolved.
     
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