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Can mails be received/sent for a suspended account users

Discussion in 'E-mail Discussions' started by ceh2324, Nov 16, 2013.

  1. ceh2324

    ceh2324 Member

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    Hello,

    I want to suspend a cPanel account in whm but want to know whether the user in that account can still receive/send the mails or they will miss the mails during the suspended period.
     
  2. iserversupport

    iserversupport Well-Known Member

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    No they wont be able to receive/send when its suspended.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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  4. MikeDVB

    MikeDVB Well-Known Member
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    I believe the bug was fixed - but there was an issue for a while where, while suspended, SMTP would still work for the suspended users. Hopefully a cPanel representative can look at the case ID 77981 and see if it was resolved and update this thread for you.

    We haven't run into the issue in a while but, that said, we have custom outbound spam filtration so account suspension isn't the only option for us for outbound spam.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Internal case 77981 is still open at this time. It's in the investigative stage, so anyone experiencing an issue where suspended accounts can send out emails are encouraged to open a support ticket so we can reproduce the issue.

    Thank you.
     
  6. MikeDVB

    MikeDVB Well-Known Member
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    Good to know - we haven't experienced it lately largely because we no longer suspend for outbound mail [our mail filter drops the messages instead].

    I'm happy to try and reproduce the issue on my dev server if needed - let me know.
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Yes, please open a bug report if you can reproduce this issue and reference case number 77981.

    Thank you.
     
  8. SageBrian

    SageBrian Well-Known Member

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    I remember that bug. I always wondered why, when an account was suspended, it wasn't noticed. And it's because they were still using email.
    I don't suspend often, but when I do, I have been manually editing the MX record.

    It would be good to know I don't need to be so detailed anymore.
     
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