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Can My Hosting Provider Access my Email Accounts?

Discussion in 'E-mail Discussion' started by Adham10, Nov 2, 2018.

  1. Adham10

    Adham10 Registered

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    I want to make sure that the web host provider doesn't have access to my web mail how can i assure such a thing? i set the outlook setting to remove any emails from the server.

    when i click on the email disk usage i can see that my email address has 0 emails in inbox but the default account has 154 emails in the inbox, i can't access the default email, can the web host provider access default account emails ? and in this case he can access all my emails ?
     
  2. GOT

    GOT Get Proactive! PartnerNOC

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    Your web host provider can access anything in your account. Most providers would not do this of course.

    Only way to avoid this is to get your own dedicated bare metal server, though even then anyone with physical access to the server could in theory get access to the data on your drives.
     
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  3. Adham10

    Adham10 Registered

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    thank you for your reply. What if the developer has access to FTP can he access the mail box too ?
     
  4. GOT

    GOT Get Proactive! PartnerNOC

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    If using the cpanel ftp user yes. If you create him his own ftp user and lock it to public_html then no.
     
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  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Adham10,

    While it's unlikely, the root user could setup a an Exim system filter that sends a blind copy of all incoming/outgoing emails to a separate location. Using cPanel & WHM on a dedicated server or VPS is the way to go if you're concerned about a hosting provider reading your emails.

    Thank you.
     
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  6. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    When you say you cannot access the Default email account, what do you mean by that exactly?

    In your cPanel > Email section > Email Accounts, do you have the "Default Email Account" tab displayed on top of that page? I'm assuming you do, is there an account listed there? If yes, is there a link to Access Webmail? If yes, what error, if any, do you see when you click it?

    Your Hosting Provider, as the root user, can access anything on the server. If you're using IMAP and leaving a copy of the email on the server, your Host could, if they wanted to, see that email. If you download all email, the chances of them seeing your email is less, but still possible as the mail travels thru the server.

    If the Default Email Account has 154 emails in it taking up space, you should generally be able to access it and remove them. Most likely worthless bounces of some sort. If you can't, your Hosting Provider can surely remove them for you, or at least, answer why you're unable to access them yourself.

    Ask them and let us know how it goes. I'm not sure why they'd be blocking access to this default account.
     
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