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Can no longer login to WHM

Discussion in 'General Discussion' started by Jamie Harris, Apr 17, 2016.

  1. Jamie Harris

    Jamie Harris Registered

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    Hello guys,

    Thanks in advance for any help that I may receive here!

    So here is my issue and some information to try and help you understand where I am at right now.

    I had an SSL certificate through Trustwave, which has recently expired. The reason it has expired is because I cannot currently afford to renew it at this moment in time.

    Since the expiration of my certificate, I have not been able to login to my WHM Admin Panel. I get the error "The login is invalid."

    I have my password noted down so I haven't personally changed the password at any point.

    I deleted a cert file that someone advised to (when looking at posts via google) and reset my cache on my browser to find the same issue. Tried other browsers, still the same.

    So this made me think that I must be wrong and the password must have been changed at some point and I have forgotten to update my password database.

    Going onto my Linux server via Putty, I reset my password to see if I could get in with a new password.

    Guess what? It didn't work..

    Is there anyone that can help me with this? whether it is a solution on how to reset my password on WHM or anything you know that I may need to troubleshoot to find the answer.

    Any help is greatly appreciated!

    Thanks in advance,

    Jamie
     
  2. Jamie Harris

    Jamie Harris Registered

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    Don't worry this is solved.

    If anyone has this issue in the future remember to clear your DNS properly!

    Windows 10 (in my case):

    Open Command Prompt (Run as Administrator)
    Type: ipconfig /flushdns

    If it works it will return with the following message:

    Windows IP configuration successfully flushed the DNS Resolver Cache.

    You can see more for other OS: How To Clear Your DNS Cache - cPanel Knowledge Base - cPanel Documentation
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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