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Can not create account on Whm

Discussion in 'General Discussion' started by Ramimach, Nov 11, 2014.

  1. Ramimach

    Ramimach Registered

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    Transfer an account to a new VPS but the deleted soon after. When I try to create the same account again gives the following error: Account Creation Status: failed

    This system already has an account named "asded932".
    When I try to restore the backup of the same account gives the following in the image below.

    MrSyVSC.png
     
  2. kernow

    kernow Well-Known Member

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    You can move the backup file from its backup location to /home or /root
    Then use the "Restore a full backup/cpmove file" and select the option to "Overwrite the existing user"
     
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  3. Ramimach

    Ramimach Registered

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    I've done it and it did not work . I received the same message .
     
  4. Eric

    Eric Administrator
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    Howdy,

    Open a ticket we'll take a look :)

    Thanks!
     
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