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Can not install SSL due to bug: SSL install aborted due to error: ok

Discussion in 'General Discussion' started by joako, Jan 14, 2013.

  1. joako

    joako Well-Known Member

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    I get the error "SSL install aborted due to error: ok" when trying to install a SSL certificate.

    What is the solution to solve this? Expired certificate is installed, new certificate is from same CSR simply needs to be swapped over.
     
  2. MilesWeb

    MilesWeb Well-Known Member
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    Does it shows that the private key does not match with the newly issued SSL certificate ? You can manually replace the cert files on the server if needed.
     
  3. joako

    joako Well-Known Member

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    No only the failed: ok error. Yes I can manually edit the .crt file and .cabundle files and leave the .key file alone and it works. That is why I say there is a bug. I should be able to login to WHM and edit the certificate if I so desire.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    This can happen if you are pasting a CRT into Web Host Manager that is not formatted correctly. I suggest opening a support ticket so we can take a closer look:

    Submit A Ticket

    You can post the ticket number here so we can track the issue.

    Thank you.
     
  5. joako

    joako Well-Known Member

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    If you could please indicate the correct formatting that would be sufficient.
     
  6. speckados

    speckados Well-Known Member

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    When tu put certificate some times, WHM change the .key file...

    So, You must verified that after put a CRT, KEy it's correct
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    You can generate a Key/CRT to see the standard syntax via the following option:

    "WHM Home » SSL/TLS » Generate an SSL Certificate and Signing Request"

    However, I suggest submitting a ticket so we can determine if the issue needs to be addressed with an internal case.

    Thank you.
     
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