Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Can not log into cPanel

Discussion in 'General Discussion' started by WayneU, Jan 4, 2018.

  1. WayneU

    WayneU Registered

    Jan 4, 2018
    Likes Received:
    Trophy Points:
    Sydney Australia
    cPanel Access Level:
    Website Owner
    I cannot log into cPanel with my main laptop. Also I cannot download emails into Outlook 2010.
    cPanel Error message is "The Login Is Invalid"
    I can log into cPanel with other computers and another laptop all on the same network from the same IP address.

    I am using Win10 pro, I tried renaming the computer to no avail.

    I have tried reinstalling an original Win 7 Pro (this is a bare bones image) onto this laptop and tried to log into cPanel, and got the same result.

    I am not sure what to do, as my Host resets the passwords etc and the error remains only for my main laptop.

    Some direction, if there is any would be appreciated.

  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    Hello Wayne,

    I recommend consulting with your hosting provider to see if they notice any specific output to the /usr/local/cpanel/logs/login_log file when the access attempt to cPanel fails. If the issue is isolated to a single computer and reinstalling the OS doesn't help, then check to see if they keyboard is configured correctly (try copying/pasting the password instead of typing it).

    Thank you.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice