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can not receive email from gmail

Discussion in 'E-mail Discussion' started by esultanzada, May 21, 2013.

  1. esultanzada

    esultanzada Active Member

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    Hello,

    its two days that i cant receive email from gmail, i receive email from yahoo and send , but in gmail just i can send email from my server but didnt receive.
    when i send to my server an email from gmail its successfully send and no error. but my server cant receive.
    please give me advise to solve this problem.

    Thanks
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Is the email you send, from google to your server, bouncing back to your gmail account?

    If it's not bouncing, no errors, you might check your server.
    WHM » Email » Mail Delivery Reports. Do a search there with the search tool for your gmail address.
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    You can also search the /var/log/exim_rejectlog and /var/log/exim_mainlog files via the command line to see if there are any specific rejection reasons. EX:

    Code:
    # exigrep youraddress@gmail.com /var/log/exim_rejectlog
    # exigrep youraddress@gmail.com /var/log/exim_mainlog
    Thank you.
     
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  4. esultanzada

    esultanzada Active Member

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    Dear Friend,

    Today i got this error:

    PHP:
    Message will be retried for 2 more day(s)

    Technical details of temporary failure
    Google tried to deliver your messagebut it was rejected by the server for the recipient domain sitedomain.com by sitedomain.com. [***.***.***.**].

    The error that the other server returned was:
    454 TLS currently unavailable

    ----- Original message -----

    DKIM-Signaturev=1a=rsa-sha256c=relaxed/relaxed;
            
    d=gmail.coms=20120113;
            
    h=mime-version:date:message-id:subject:from:to:content-type;
            
    bh=ANLL659ZXvq6mz7wKSERjV1RDeV/yS5QhUVU6TzsMYI=;
            
    b=ZZNfNd9T5HWPucGJqIJ+ptVyoqG/TkVV4OgX8qnwCHbydzuYV1KueCkxkUry6Ttw8T
             s2vCejA
    /844Cb4+mLKi2dRd66tam4QkDl+wP9nNJxPiDLecLxj61BFBaQeaoMopcGQSu
             fEfmtOfpynJB6NF3SUexEWVT5UqF1xD0ks0bmRvdcDY
    +d4A6B/KJWUstg+K834Ay5qlC
             749pW7oBT74Pzf88g9cD
    +355B5b5bihCRkzxV+7VwS1ybV2qGOeZxQ9i8Lnv6oAX8wVk
             OHQTiOAISEQwjVY
    +qkBCQgKDdarpNIyZ1ko4ZjVgfnSOWi5GAa4FZzclP8Vmqxe2/eJ9
             UVVA
    ==
    MIME-Version1.0
    X
    -Receivedby 10.52.16.174 with SMTP id h14mr260783vdd.59.1369116007459Mon,
     
    20 May 2013 23:00:07 -0700 (PDT)
    Receivedby 10.220.194.131 with HTTPMon20 May 2013 23:00:07 -0700 (PDT)
    DateTue21 May 2013 10:30:07 +0430
    Message
    -ID: <CAOo-2PZ7ZFehiCcAYfus3PPe0uYco8Yg4x-pkETecDpcng+92A@mail.gmail.com>
    Subjecttest
    From
    First Name <email@gmail.com>
    Toinfo@sitedomain.com
    Content
    -Typemultipart/alternativeboundary=bcaec50409ce48216104dd34290e
    Please give me an advice for solving this problem?
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Please check the permissions on the following directories:

    Code:
    # /var/cpanel/ssl
    # /var/cpanel/ssl/exim
    By default, they are configured with 0755 permissions. Also, you can try resetting your Exim SSL certificate via:

    "WHM Home » Service Configuration » Manage Service SSL Certificates"

    Or, if it's a commercial certificate instead of a self-signed certificate, you can try reinstalling the Exim SSL certificate.

    Thank you.
     
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  6. esultanzada

    esultanzada Active Member

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    Dear Michael,

    I did and solve my problem,

    thank you so much for helping me. :)
     
  7. stafot

    stafot Registered

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    how? could you please say what you did? Maybe other people have the same problem in the future.
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    The poster was referring to the steps listed in my response:

    Post Number 5

    Thank you.
     
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