Can not receive mail.


Feb 2, 2014
cPanel Access Level
Root Administrator
I have a new VPS with WHM/cPanel and try to configure it...
I created a new account with hostname 162.210.xx.xx (I did not have a domain yet)
I made a mail box [email protected], and I can send mails from webmail fine, but when try send mail to [email protected] I don't receive it.
What can be the problem?

In "Mail Delivery Reports" (on WHM) I see that every time I send a mail to [email protected] the mail is accepted (and I can read it from there), but in webmail I don't see it, so I understand that it goes to the wrong place...

mail details in "Mail Delivery Reports":

Delivery Event Details
Event: success success
User: -remote-
Sender: username @
Sent Time: Feb 2, 2014 2:29:14 PM
Sender Host:
Sender IP:
Authentication: localdelivery
Spam Score:
Recipient: [email protected]
Delivered To: [email protected]
Delivery User: main
Delivery Domain: 162.210.xx.xx
Router: virtual_user
Transport: virtual_userdelivery
Out Time: Feb 2, 2014 2:29:14 PM
ID: 1W9wAw-0005sM-7U
Delivery Host: localhost
Delivery IP:
Size: 2.14 KB
Result: Message accepted

in exim_mainlog I see:

2014-02-02 06:58:05 SMTP connection from []:45485 (TCP/IP connection count = 1)
2014-02-02 06:58:05 1W9vgb-0005g1-N3 <= username @ []:45485 P=esmtps X=TLSv1:RC4-SHA:128 S=2193 id=52ee32cd.87ad0e0a.1e97.588[email protected] T="RE: 13:15" for main @ 162.210.xx.xx
2014-02-02 06:58:05 SMTP connection from [209.85.xx.xx]:45485 closed by QUIT
2014-02-02 06:58:05 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1W9vgb-0005g1-N3
2014-02-02 06:58:05 1W9vgb-0005g1-N3 => main <[email protected]> R=virtual_user T=virtual_userdelivery
2014-02-02 06:58:05 1W9vgb-0005g1-N3 Completed


Staff member
Apr 11, 2011
Hello :)

Please ensure you follow these guidelines:

It is important to choose a hostname that you will not be using for any account. You should choose something that will be socially acceptable, as it will appear in all mail headers. Your hostname must be a FQDN. In english, A hostname should consist of a name and a domain name. All valid hostnames should have 2 dots in them. Hostnames should never begin with "www". Hostnames should also not begin with a digit, nor end with a hyphen ("-").
Thank you.