Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Can not receive mail.

Discussion in 'E-mail Discussions' started by s976, Feb 2, 2014.

  1. s976

    s976 Registered

    Feb 2, 2014
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    I have a new VPS with WHM/cPanel and try to configure it...
    I created a new account with hostname 162.210.xx.xx (I did not have a domain yet)
    I made a mail box main@162.210.xx.xx, and I can send mails from webmail fine, but when try send mail to main@162.210.xx.xx I don't receive it.
    What can be the problem?

    In "Mail Delivery Reports" (on WHM) I see that every time I send a mail to main@162.210.xx.xx the mail is accepted (and I can read it from there), but in webmail I don't see it, so I understand that it goes to the wrong place...

    mail details in "Mail Delivery Reports":

    Delivery Event Details
    Event: success success
    User: -remote-
    Sender: username @
    Sent Time: Feb 2, 2014 2:29:14 PM
    Sender Host:
    Sender IP:
    Authentication: localdelivery
    Spam Score:
    Recipient: main@162.210.xx.xx
    Delivered To: main@162.210.xx.xx
    Delivery User: main
    Delivery Domain: 162.210.xx.xx
    Router: virtual_user
    Transport: virtual_userdelivery
    Out Time: Feb 2, 2014 2:29:14 PM
    ID: 1W9wAw-0005sM-7U
    Delivery Host: localhost
    Delivery IP:
    Size: 2.14 KB
    Result: Message accepted

    in exim_mainlog I see:

    2014-02-02 06:58:05 SMTP connection from []:45485 (TCP/IP connection count = 1)
    2014-02-02 06:58:05 1W9vgb-0005g1-N3 <= username @ []:45485 P=esmtps X=TLSv1:RC4-SHA:128 S=2193 T="RE: 13:15" for main @ 162.210.xx.xx
    2014-02-02 06:58:05 SMTP connection from [209.85.xx.xx]:45485 closed by QUIT
    2014-02-02 06:58:05 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1W9vgb-0005g1-N3
    2014-02-02 06:58:05 1W9vgb-0005g1-N3 => main <main@162.210.xx.xx> R=virtual_user T=virtual_userdelivery
    2014-02-02 06:58:05 1W9vgb-0005g1-N3 Completed
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please ensure you follow these guidelines:

    Thank you.

Share This Page