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Can NOT reset password

Discussion in 'General Discussion' started by Pareeeee, Mar 7, 2011.

  1. Pareeeee

    Pareeeee Registered

    Mar 7, 2011
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    I couldn't remember my password for cpanel so I put my username in for a password reset. It says that I will get an e-mail with the confirmation code in it. I received NO email, no confirmation code. I told it to reset again. Still no e-mail, no confirmation code. I cannot access my cpanel or my webmail, which is important since my website is a business.

    Please help me ASAP!
  2. cPanelJared

    cPanelJared Technical Analyst

    Feb 25, 2010
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    Houston, TX
    cPanel Access Level:
    Root Administrator
    Do you have root access to the WebHost Manager?

    If you do have root access to the WebHost Manager, log into the WHM as root and use Main >> Account Functions >> Password Modification to reset the cPanel account password.

    If you do not have root access to the WebHost Manager, you will need to contact your host and ask your host to reset the password. No one here in the forums has access to reset your password for you, because cPanel, Inc. does not host your Web site.

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