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Can not set subdomains

Discussion in 'General Discussion' started by WarrenBRG, Nov 19, 2012.

  1. WarrenBRG

    WarrenBRG Registered

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    Hello,

    I've been using CPanel for some time, and am encountering something I never have before.

    I create a subdomain in CPanel. Shows up, no errors. Its listed in WHM as existing.

    But I can not access it via the web, constant server not found. More than 2 days, not propagation issue.

    The hoster told me that a bug in the CPanel upgrade is adding a reference to webdisk with the subdomain, and that is causing the issue. When they remove the entry, everything is fine.

    Can someone help me to remove the webdisk issue myself? I can not keep goingback to the hosting company, and waiting hours for them to do it.

    Any help is appreciated.

    Thanks
     
  2. WarrenBRG

    WarrenBRG Registered

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    Hello

    More than ten days later, and still having this problem.

    EVERY time I add a subdomain to ANY account, it also adds a reference to

    webdisk.{subdomain-name}

    which I MUST manually remove through the WHM.

    This even occurred using the API.

    How do I prevent this from happening? I can not go in and edit the DNS Zone every single time someone adds a subdomain so that the subdomain works.

    Thanks
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:

    I'm not sure why you'd wait on a reply here on the forums instead of opening a ticket directly to cPanel Support, but I suggest thats the best way forward from here. In WHM, top right corner click the Support icon for a link to Contact cPanel to get there.

    GL!
     
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