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SOLVED Can not upgrade the latest version

Discussion in 'General Discussion' started by Lillike, Jun 13, 2019.

  1. Lillike

    Lillike Well-Known Member

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    Hello,

    I have

    • CENTOS 6.10 virtuozzo
    • v78.0.30
    • Apache 2.4
    • MySQL 5.7
    I tried to upgrade to 80.0.15 version.

    And:

    E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1560440592.log` failed, exited with code 1 (signal = 0).

    Please, advice.

    Thanks.
    L
     
    #1 Lillike, Jun 13, 2019
    Last edited by a moderator: Jun 13, 2019
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Lillike,

    Can you review /var/cpanel/updatelogs/update.1560440592.log and let us know the specific error message you see at the end of the output?

    Thank you.
     
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  3. Lillike

    Lillike Well-Known Member

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    Hi Michael,

    Here's information regarding error:


    Update log preview:
    Code:
    [2019-06-09 15:22:15 -0700] Retrieving and staging /cpanelsync/11.80.0.13/paper_lantern/passenger/views/details.min.js.xz
    [2019-06-09 15:22:15 -0700] Retrieving and staging /cpanelsync/11.80.0.13/paper_lantern/passenger/test/eventSourceMock.min.js.xz
    [2019-06-09 15:22:15 -0700] Retrieving and staging /cpanelsync/11.80.0.13/paper_lantern/domains/views/listDomains.ptt.xz
    [2019-06-09 15:22:15 -0700] Retrieving and staging /cpanelsync/11.80.0.13/paper_lantern/email_accounts/services/emailAccountsService.js.xz
    [2019-06-09 15:22:15 -0700] Retrieving and staging /cpanelsync/11.80.0.13/paper_lantern/api_tokens/directives/tableShowing.js.xz
    [2019-06-09 15:22:15 -0700] Retrieving and staging /cpanelsync/11.80.0.13/paper_lantern/domains/views/listDomains.js.xz
    [2019-06-09 15:22:15 -0700] Retrieving and staging /cpanelsync/11.80.0.13/paper_lantern/domains/views/manageDomain.min.js.xz
    [2019-06-09 15:22:15 -0700] Retrieving and staging /cpanelsync/11.80.0.13/paper_lantern/api_tokens/filters/htmlSafeString.js.xz
    [2019-06-09 15:22:15 -0700] Retrieving and staging /cpanelsync/11.80.0.13/paper_lantern/multiphp_manager/index.cmb.js.xz
    => Log closed Sun Jun 9 15:22:15 2019
    [2019-06-09 15:22:15 -0700] Sync child 25276 exited cleanly.
    [2019-06-09 15:22:15 -0700] All files Staged
    [2019-06-09 15:22:15 -0700] Testing if the newly downloaded RPMS can be installed without conflict
    [2019-06-09 15:22:15 -0700] Testing RPM transaction
    [2019-06-09 15:22:16 -0700] file /etc/rc.d/init.d/clamd from install of cpanel-clamav-0.101.2-1.cp1180.x86_64 conflicts with file from package clamd-0.99.4-1.el6.x86_64
    [2019-06-09 15:22:16 -0700] W Exit Code: 63
    [2019-06-09 15:22:16 -0700] ***** FATAL: Test install failed: file /etc/rc.d/init.d/clamd from install of cpanel-clamav-0.101.2-1.cp1180.x86_64 conflicts with file from package clamd-0.99.4-1.el6.x86_64
    [2019-06-09 15:22:16 -0700] The Administrator will be notified to review this output when this script completes
    [2019-06-09 15:22:16 -0700] ***** FATAL: Error testing if the RPMs will install: Test install failed: file /etc/rc.d/init.d/clamd from install of cpanel-clamav-0.101.2-1.cp1180.x86_64 conflicts with file from package clamd-0.99.4-1.el6.x86_64
    [2019-06-09 15:22:16 -0700] see RPM Installation Failures - cPanel Knowledge Base - cPanel Documentation for more information
    [2019-06-09 15:22:16 -0700] The Administrator will be notified to review this output when this script completes
    [2019-06-09 15:22:16 -0700] Removing staged files and directories for binaries/linux-c6-x86_64, cpanel
    [2019-06-09 15:22:17 -0700] Removing staged files and directories for paper_lantern
    => Log closed Sun Jun 9 15:22:17 2019
    [2019-06-09 15:22:17 -0700] 17% complete
    

    Please, advice. Thanks for your help.
     
    #3 Lillike, Jun 20, 2019
    Last edited by a moderator: Jun 20, 2019
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    It looks like you have an OS-provided ClamAV RPM installed at the same time as the cPanel-provided ClamAV RPM. You'll need to uninstall the OS-provided ClamAV instance to fix the RPM conflict. To do this, execute the following command as root:

    Code:
    yum remove clamd
    Then, execute the following command as root to attempt another cPanel update:

    Code:
    /scripts/upcp
    Thank you.
     
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  5. Lillike

    Lillike Well-Known Member

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    Hello Michael,

    Thanks for your help. WHM is updated.
     
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