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Can not upgrade

Discussion in 'General Discussion' started by ibroughton, Dec 14, 2007.

  1. ibroughton

    ibroughton Member

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    Hi,

    I', currently running WHM 11.2.0 cPanel 11.11.0-E16942, and when I try to update (to any version) it just hangs on 'Updating FTP server'
    When updating via ssh, it hangs on updating services and database.
    I've updated to perl 5.8.8 and done the steps in the checklist on this forum, but no luck.
    Any ideas anyone?
     
  2. WebScHoLaR

    WebScHoLaR Well-Known Member

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    Run the upgrade from ssh or from WHM and open a second shell and run "ps axuw -H". It will show you that where exactly the upgrade is stuck. What I believe that it is stuck at rpmupdate. This script updates the server rpms through yum. Make sure that yum is working fine on the server and also see that any rpm can be installed on the server. I had this problem and the reason was corrupt rpm database due to which the upgrade was stuck at rpmupdate. I rebuilt the rpmdatabase and the update went fine.
     
  3. ibroughton

    ibroughton Member

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    Well it gets further....

    Well Rebuild RPM Database from within WHM just hung doing nothing, so I did this via SSH


    rm -f /var/lib/rpm/__db*


    rpm -vv --rebuilddb


    cd /scripts
    ./upcp ---force

    And now I get two lines of ### when installing bandmin. Further than it got before but still not able to complete. Any more ideas are welcome please!
     
  4. ibroughton

    ibroughton Member

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    Any ideas?
    I'm getting pretty frustrated / desperate now.

    Many thanks in advance!
     
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Submitting a support ticket is always an option. Note, our new ticket submission system assists you in ensuring you pursue technical issues through the most optimal channel available to you:

    https://tickets.cpanel.net/submit/
     
  6. ibroughton

    ibroughton Member

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    Hmmm....

    I try and find my support channel by entering my IP address, and it says I should contact my VPS provider. They say as it is an edge version they do not offer support. Stuck between a rock and a hard place? Yes I think so!
     
  7. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    In that scenario, click the Continue button way at the bottom of that page. It will submit the ticket to us, but at a lower priority so correspondence may be slow due to the lower priority.
     
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