Can send and receive emails from default email, but not emails that I create.

Dan Benison

Registered
Aug 8, 2016
2
0
1
United Kingdom
cPanel Access Level
Website Owner
Hey there.

So here is my issue. I can send and receive emails from my default email. However as I would not want customers sending emails to that address, nor receiving from that address, I created some custom emails such as ("[email protected]"). When I try to send emails using this custom email that I created I get the error:
"There was an error sending your message: message could not be delivered - the address was not found, is unknown, or is not receiving messages."

Also when I try to send emails using an external email such as gmail, it says it cannot send.

Can anyone help?
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,917
2,246
363
"There was an error sending your message: message could not be delivered - the address was not found, is unknown, or is not receiving messages."

Also when I try to send emails using an external email such as gmail, it says it cannot send.
Hello,

This message suggests the email account does not exist, or the domain name is not configured with the correct email routing setting. Check to ensure the email account was properly created in cPanel, and then browse to the "MX Entry" option in cPanel and ensure "Local Mail Exchanger" is selected if the cPanel server handles email for this domain name.

Also, your access level is listed as "Website Owner". Please report this issue to your web hosting provider if the issue continues, and you do not have root access to the system.

Thank you.
 

Dan Benison

Registered
Aug 8, 2016
2
0
1
United Kingdom
cPanel Access Level
Website Owner
Hello,

This message suggests the email account does not exist, or the domain name is not configured with the correct email routing setting. Check to ensure the email account was properly created in cPanel, and then browse to the "MX Entry" option in cPanel and ensure "Local Mail Exchanger" is selected if the cPanel server handles email for this domain name.

Also, your access level is listed as "Website Owner". Please report this issue to your web hosting provider if the issue continues, and you do not have root access to the system.

Thank you.
Thanks for your response. I can now send emails to any address, thanks! However when others try to send emails to me, they get a "Failed; 5.1.1 (bad destination mailbox address), and I do not receive the email.

How can I fix this? Thanks.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,917
2,246
363
owever when others try to send emails to me, they get a "Failed; 5.1.1 (bad destination mailbox address), and I do not receive the email.
This is an issue your web hosting provider will need to review and address, as it's not something you can address without root access to the system to investigate the cause of the error message. Let us know the outcome after contacting them.

Thank you.