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Can send and receive emails from default email, but not emails that I create.

Discussion in 'E-mail Discussions' started by Dan Benison, Aug 8, 2016.

  1. Dan Benison

    Dan Benison Registered

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    Hey there.

    So here is my issue. I can send and receive emails from my default email. However as I would not want customers sending emails to that address, nor receiving from that address, I created some custom emails such as ("queries@domainname.com"). When I try to send emails using this custom email that I created I get the error:
    "There was an error sending your message: message could not be delivered - the address was not found, is unknown, or is not receiving messages."

    Also when I try to send emails using an external email such as gmail, it says it cannot send.

    Can anyone help?
     
    #1 Dan Benison, Aug 8, 2016
    Last edited by a moderator: Aug 8, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    This message suggests the email account does not exist, or the domain name is not configured with the correct email routing setting. Check to ensure the email account was properly created in cPanel, and then browse to the "MX Entry" option in cPanel and ensure "Local Mail Exchanger" is selected if the cPanel server handles email for this domain name.

    Also, your access level is listed as "Website Owner". Please report this issue to your web hosting provider if the issue continues, and you do not have root access to the system.

    Thank you.
     
  3. Dan Benison

    Dan Benison Registered

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    Thanks for your response. I can now send emails to any address, thanks! However when others try to send emails to me, they get a "Failed; 5.1.1 (bad destination mailbox address), and I do not receive the email.

    How can I fix this? Thanks.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    This is an issue your web hosting provider will need to review and address, as it's not something you can address without root access to the system to investigate the cause of the error message. Let us know the outcome after contacting them.

    Thank you.
     
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