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Can Send Email but not Receive

Discussion in 'E-mail Discussions' started by Ryan Roy, Apr 11, 2018.

  1. Ryan Roy

    Ryan Roy Registered

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    Good Day,

    I am a re-seller my client keeps complaining that they can't send email but they can receive them. When I check the I server I got this

    - Removed -

    Already unblock port 25, but still got the error.

    Anyone can help me resolve this, I am losing clients sadly :(
     
    #1 Ryan Roy, Apr 11, 2018
    Last edited by a moderator: Apr 11, 2018
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Please edit out real IPs and email addresses from your screenshot and repost it.
     
  3. Ryan Roy

    Ryan Roy Registered

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    This is my error I can't seem to send mail in cpanel webmail

    All connections to Mailservers port 25 have failed. The standard port for SMTP transactions is 25, so your servers should be operating on that port. It is recommended that it be fixed in order for your mail service to operate properly. The Mail Servers that failed are:

    45.32.241.219 | failed message send with: messaging failure: Time out occurred or Remote server closed connection prematurely
     
  4. Ryan Roy

    Ryan Roy Registered

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    this is the result when I test my email

    Code:
    Connection: opening to domain.tld:25, timeout=300, options=array (
                      )
    Connection: opened
    SERVER -> CLIENT: 220-server.domain.tld ESMTP Exim 4.89_1 #1 Wed, 11 Apr 2018 12:15:37 +0000
                      220-We do not authorize the use of this system to transport unsolicited,
                      220 and/or bulk e-mail.
    CLIENT -> SERVER: EHLO removed
    SERVER -> CLIENT: 250-removed Hello removed
                      250-SIZE 52428800
                      250-8BITMIME
                      250-PIPELINING
                      250-STARTTLS
                      250 HELP
    CLIENT -> SERVER: STARTTLS
    SERVER -> CLIENT: 220 TLS go ahead
    2018-04-11 12:15:38    SMTP Error: Could not connect to SMTP host.
    CLIENT -> SERVER: QUIT
    SERVER -> CLIENT: ecurity failure
                      554 Security failure
    SMTP ERROR: QUIT command failed: ecurity failure
                      554 Security failure
    Connection: closed
    2018-04-11 12:15:38    SMTP connect() failed. PHPMailer/PHPMailer
    Message sending failed.
    
     
    #4 Ryan Roy, Apr 11, 2018
    Last edited by a moderator: Apr 11, 2018
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Check to see if these troubleshooting tips are of use to you:
    github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
     
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