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Can send email through Webmail, but can't respond

Discussion in 'E-mail Discussions' started by blok601, Oct 12, 2015.

  1. blok601

    blok601 Member

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    Hello! I am new to all of this, so sorry in advance for any inconvenience/annoyance I may cause.

    I most likely configured something wrong....

    When I send an email through Squirrel Mail, it gets to the recipient fine. When I try to respond with that email, it says there is a permanent failure.

    Yes, before you tell me, I looked through the thread that is stuck to the top, but I was unable to find clear instructions on how I could fix my issue.

    Thanks!

    -blok601
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you let us know the exact error message that appears? Are there any specific error messages in /var/log/exim_mainlog when this happens? EX:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    Thank you.
     
  3. blok601

    blok601 Member

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    This is the full error I am receiving
     
    #3 blok601, Oct 13, 2015
    Last edited by a moderator: Oct 13, 2015
  4. cPanelMichael

    cPanelMichael Forums Analyst
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  5. blok601

    blok601 Member

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    Sorry, will do...

    Code:
    Delivery to the following recipient failed permanently:
    
         demo@example.com
    
    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the server for the recipient domain DOMAIN NAME HERE by eforward1.registrar-servers.com. [38.101.xxx.xxx].
    
    The error that the other server returned was:
    550-5.1.1 <demo@example.com>: Recipient address rejected:
    550 undeliverable address: unknown user: "demo@example.com"
    
    
    ----- Original message -----
    
    DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
            d=gmail.com; s=20120113;
            h=mime-version:in-reply-to:references:date:message-id:subject:from:to
             :content-type;
            bh=eUjpG10LB/Q5xlnTrzrwRm2AHF8GXLjNvsqX0ycflaA=;
            b=fRKZXtRDTAxG9lm7gQIvqGXu+JEnov9PhIFwv4zt1N+LvOw0CCOVZhQ363OfIdLYu
             5OtMT31oWG6aE+fnaK/xL3CUy+3xlqL59RXn5m7bfp9ZtKnthzvRxJMqcSmxxzIWqI6
             DBI1/LQHKOz9ptD9kGpNxtyGjd/JrYLp6MIhZVNaX6FlZUJk7am8LFpSP57nPt90Kkd
             9Rge9/jS7iOUUXnVW/2uuVVzEX1RhtY7yNW2mpXXqZUCD39m7rv5iRZ1xLCXIR8JV6w
             OZ6nCUWbaPCL1dOVHHn7Sq1lFHdvob+rmkrEN6xMkd3Gcp5PKKjYkLk1H2nn6DaiDBoA
     
    #5 blok601, Oct 13, 2015
    Last edited by a moderator: Oct 13, 2015
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Do you have root access to this server? If not, browse to:

    "cPanel Home >> DNS Functions >> Edit MX Entry"

    Select "Local Mail Exchanger" and if the issue persists, please contact your web hosting provider for additional assistance (assuming you do not have root access).

    Thank you.
     
  7. blok601

    blok601 Member

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    I do not have root access. I tried again with the new settings and it didn't work.
     
  8. blok601

    blok601 Member

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    Sorry for the double post, it wasn't letting me edit the other one.

    Is there extra steps I need to do? Besides creating the email of course?

    I am getting this error with gmail, I haven't tried it with any other provider.
     
  9. blok601

    blok601 Member

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    I can send the email through RoundCube, but when I try to reply, I get that message.

    for MX records, I have "Local Mail Exchanger" and Priority 0 Destination DOMAIN NAME and actions.
     
  10. keat63

    keat63 Well-Known Member

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    blok601 likes this.
  11. cPanelMichael

    cPanelMichael Forums Analyst
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    I suggest reporting the issue to your web hosting provider so they can review the Exim logs and determine the specific reason for the failure.

    Thank you.
     
  12. blok601

    blok601 Member

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    Yes. Sorry for being unclear about that.
    Ok I guess.
     
  13. cPanelMichael

    cPanelMichael Forums Analyst
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    Your options for investigating further are limited without root access to the system. Your hosting provider should be able to review the logs and determine the specific reason for the failure.

    Thank you.
     
  14. blok601

    blok601 Member

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    Ok. Thanks for the help. I can't lock this but you will most likely take care of that :). Thanks again!
     
  15. keat63

    keat63 Well-Known Member

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    I assume this is the bounce that you recieve from Gmail when you try to reply.


    550-5.1.1 <demo@gmail.com>: Recipient address rejected:
    550 undeliverable address: unknown user: "demo@gmail.com"



    I've seen 550 bounce messages when our old mail server was blacklisted, it gave the impression that the email we were sending to was incorrect. (unknown user)
    When in fact, we were being rejected because we were blacklisted.
    I assume, that something was being lost in translation when the 550 error arrived.

    Although this wouldn't explain when you can send but not reply.

    Use something like MXToolbox to check whether or not your email server is blacklisted.
    Also use the same tool to check your DNS entries are correct including RDNS.
     
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