Can send emails but can't recieve

Shoaibiqbal

Registered
Jan 6, 2016
1
0
1
Pakistan
cPanel Access Level
Website Owner
Hi,

I have created my cpanel email. I can send emails from that email but i do not receive any email. Why i tried to send from my outlook email i revived mail failure notice. Kindly guide
 

24x7server

Well-Known Member
Apr 17, 2013
1,907
95
78
India
cPanel Access Level
Root Administrator
Hello :),

What error are you getting with the outlook ?

And have you correctly updated your nameserver and mx record of your domain ? I think your MX record is not correctly resolve and due to that you are unable to received mail on your mail account
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

I suggest using a website such as IntoDNS to verify your domain name uses the correct name servers, and the MX records are pointed to the correct server. You may also want to reach out to your hosting provider so they can determine if there are any email issues with the server.

Thank you.