Can send emails, but not receive

bobzzz

Registered
Mar 9, 2014
1
0
1
cPanel Access Level
Website Owner
Hi. Thought I would ask here as godaddy`s customer support has not replied my customer ticket in about 3 or 4 days.

I can send emails from my cpanel webmail, but am unable to receive any mail send to any of the addresses I created.

The only error I get is this "This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed."

I did create an email with godaddy workspace and that worked, but I do not want to use the workspace option. I would like to use normal webmail. If any one could offer some help please.

Thanks
 

robb3369

Well-Known Member
Mar 1, 2008
122
0
66
cPanel Access Level
Root Administrator
You need to determine where your mail is actually going... Use a tool like mxtoolbox.com to see if the MX record points to your cpanel server or somewhere else.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
2,234
363
cPanel Access Level
DataCenter Provider
Twitter
Hello :)

Check to make sure your domain name is using the name servers provided by your hosting provider. Also, look for a specific error message that might indicate why the message delivery failed. Try sending to the email accounts from a mail provider such as Google to rule out any issues with the sending server.

Thank you.