Can we specify recipients for Autossl Message?

nabor

Member
Dec 11, 2019
18
2
3
nz
cPanel Access Level
Root Administrator
We can define whether or not Autossl sends out email notifications to users and administrators. However, what exactly email address will cPanel use to send those messages? How clients are receiving these emails? How does the system know what email to send these to?

And can we define a specific user to receive messages?
 
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cPanelLauren

Product Owner II
Staff member
Nov 14, 2017
13,266
1,301
363
Houston
Hello,

The notifications for AutoSSL will go to one of 2 places:

For users: The user's email address in Contact Information within their cPanel

For Server Admins: This will go to the primary contact address for the server or what you've set at WHM>>Server Contacts>>Contact Manager
 
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nabor

Member
Dec 11, 2019
18
2
3
nz
cPanel Access Level
Root Administrator
Hello,

The notifications for AutoSSL will go to one of 2 places:

For users: The user's email address in Contact Information within their cPanel

For Server Admins: This will go to the primary contact address for the server or what you've set at WHM>>Server Contacts>>Contact Manager
Thank you for the explanation. Can we modify the sender's email address or we have to leave it to a default value?
 

nabor

Member
Dec 11, 2019
18
2
3
nz
cPanel Access Level
Root Administrator
Hello,

The notifications for AutoSSL will go to one of 2 places:

For users: The user's email address in Contact Information within their cPanel

For Server Admins: This will go to the primary contact address for the server or what you've set at WHM>>Server Contacts>>Contact Manager
Our client also couldn't understand how did the system pull out the email address for each user. Because in the user's contact settings, the email address mismatch the one he received the notification.
 

nabor

Member
Dec 11, 2019
18
2
3
nz
cPanel Access Level
Root Administrator
The email is sett in cPanel>>Preferences>>Contact information they can enter in multiple emails here as well.
I see. But the strange thing is there's only one email address defined in that field and the customer received the notification in their domain's mailbox.

Let me show you the email which the customer received. I also noticed the domain of autoossl is a .ru prefix. Is that normal?

Code:
From: "cPanel on DOMAIN_ON_CPANEL.co.nz" <[email protected]_ON_CPANEL.co.nz>
Date: 2 April 2020 at 3:03:49 PM NZDT
To: "[email protected]_ON_CPANEL.co.nz" <[email protected]_ON_CPANEL.co.nz>
Subject: [DOMAIN_ON_CPANEL.co.nz] DOMAIN_ON_CPANEL.co.nz: AutoSSL certificate expired on 3/28/20 UTC
Reply-To: "cPanel on DOMAIN_ON_CPANEL.co.nz" <[email protected]>


DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>: The AutoSSL certificate expired on Mar 28, 2020 at 08:20:00 PM UTC. At the time of this notice, the certificate expired -4 days, 5 hours, 43 minutes, and 42 seconds ago.
AutoSSL did not renew the certificate for “DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>”. You must take action to keep this site secure.


Take Action
<https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>

The “cPanel” AutoSSL provider could not renew the SSL certificate without a reduction of coverage because of the following problems:

DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz> (checked on Apr 2, 2020 at 02:03:42 AM UTC)
DNS DCV: “DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” is not a registered domain.; HTTP DCV: “DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” is not a registered domain.
cpanel.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz> (checked on Apr 2, 2020 at 02:03:42 AM UTC)
DNS DCV: “cpanel.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” is not a registered domain.; HTTP DCV: “cpanel.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” is not a registered domain.
cpcalendars.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz> (checked on Apr 2, 2020 at 02:03:42 AM UTC)
DNS DCV: “cpcalendars.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” is not a registered domain.; HTTP DCV: “cpcalendars.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” is not a registered domain.
cpcontacts.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz> (checked on Apr 2, 2020 at 02:03:42 AM UTC)
DNS DCV: “cpcontacts.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” is not a registered domain.; HTTP DCV: “cpcontacts.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” is not a registered domain.
mail.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz> (checked on Apr 2, 2020 at 02:03:42 AM UTC)
DNS DCV: “mail.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” is not a registered domain.; HTTP DCV: “mail.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” is not a registered domain.
webdisk.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz> (checked on Apr 2, 2020 at 02:03:42 AM UTC)
DNS DCV: “webdisk.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” is not a registered domain.; HTTP DCV: “webdisk.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” is not a registered domain.
webmail.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz> (checked on Apr 2, 2020 at 02:03:42 AM UTC)
DNS DCV: “webmail.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” is not a registered domain.; HTTP DCV: “webmail.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” is not a registered domain.
whm.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz> (checked on Apr 2, 2020 at 02:03:42 AM UTC)
DNS DCV: “whm.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” is not a registered domain.; HTTP DCV: “whm.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” is not a registered domain.
www.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz> (checked on Apr 2, 2020 at 02:03:42 AM UTC)
DNS DCV: “www.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” is not a registered domain.; HTTP DCV: “www.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” is not a registered domain.

For the most current status, navigate to the “SSL/TLS Status <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” interface. You can also exclude domains from future renewal attempts, which would cease future notifications.

The following domains lost SSL coverage when the certificate expired:

DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>
cpanel.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>
cpcalendars.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>
cpcontacts.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>
mail.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>
webdisk.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>
webmail.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>
whm.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>
www.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>The certificate that is installed on this website contains the following properties:
Expiration: Saturday, March 28, 2020 at 08:20:00 PM UTC
Domain Names:
DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>
cpanel.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>
cpcalendars.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>
cpcontacts.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>
mail.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>
webdisk.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>
webmail.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>
whm.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>
www.DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>
Subject:
commonName DOMAIN_ON_CPANEL.co.nz <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>
Issuer:
countryName US
stateOrProvinceName TX
localityName Houston
organizationName cPanel, Inc.
commonName cPanel, Inc. Certification Authority
To upgrade to an EV or OV certificate, navigate to the “SSL/TLS Wizard <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>” interface.

The system generated this notice on Thursday, April 2, 2020 at 02:03:42 AM UTC.
You can disable the “AutoSSL cannot request a certificate because all of the website’s domains have failed DCV (Domain Control Validation).” type of notification through the cPanel interface: https://cp1.dp.nz:2083/?goto_app=ContactInfo_Change <https://www.cpanelautossl.ru/ssl/?domain=DOMAIN_ON_CPANEL.co.nz>
Do not reply to this automated message.


Copyright© 2020 cPanel, L.L.C.
 

cPanelLauren

Product Owner II
Staff member
Nov 14, 2017
13,266
1,301
363
Houston
This is not normal at all this is a spam email. This is not from cPanel, nor do I believe that it is related to your server at all, it's an attempt to get you to click on that link and enter in information.

There is another of report of this occurring here with some further information as well: New? Phising email from cPanel
 
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