Can You Tell Me why This email did not get filtered

[neil154]

I have a filter (see attached) which should block anything with the word "wilshire" in the body. The email below has "wilshire" in it but the capitalization is different. Is that the reason it did not get filtered? Also, the word has a "_" befeore and after so is that the reason since "wilshire" was not a word by itself?

Also, since this email was not filtered I checked the BoxTrapper Log and there was nothing in the log about this email, can you tell me why?

Re: 2013-Medicare Open-Enrollment Information ================================
11-1-2013
================================
Message ID#344571xxxxx86xxxxxx6
================================
[email protected],


Medicare News: The Medicare 2013 Enrollment-Period is RIGHT NOW.  

It is important that you don't let the Medicare enrollment deadline for 2013 to pass you by. Medicare Supplement policies such as Medigap, may cover costs that Medicare policies simply won't.  The new Medicare-Advantage Plans will very often provide customers with many more specialized services than any current common medicare-programs will.


** Enrollment Message ID#632056425


Fill In Your Zip-Code Here Today to Find Out Your Enrollment Deadline: /http://domain.com]MedicareSearcher Health Insurance Quotes - You Could Save Up to 40% on Health Insurance[/url]

Best-Regards!



}If you wish to end admail, visit below{.
/http://domain.com[/url]

 

[cPanelMichael]

Hello

Try modifying "Wilshire" to "wilshire" in the filter you have created to see if that makes it case-insensitive. You can use the "Filter Test" option under Account Level Filtering to test this. As for the BoxTrapper issue, you will need to contact your web hosting provider to have them check the Exim logs and see why the entry is not in the logs.

Thank you.

 

[neil154]

I did not really understand theFilter test so thanks for that. I ran both Wilshire and wilshire thru the test without making any changes in my filters and in both cases the filter showed that it was caught and the email should be rejected.

Every time I have asked InMotionHosting.com about why something happened they always just say it is not perfect and sometimes things get thru. I have also told them that you suggested that they have tools like Exim Logs to check further and they never do anything except stone wall me without ever answering.

Do you have any other suggestions for me?

 

[cPanelMichael]

Unfortunately, we have no control over the actions of your web hosting company. You may want to consider switching providers if you are not satisfied with your existing support responses. You could also have them contact our support team if they need help troubleshooting an issue related to cPanel.

Thank you.