Cannot access CPANEL or WHM on any domain after UPCP

[Eric Martello]

I had a problem with IMAP email logins, so I did a upcp --force to fix it. The IMAP problem got fixed, but a new problem appeared. I am now unable to access WHM or CPANEL on any domain hosted on the server, and I get CPSRVD Failed notifications about every 10 minutes.

I tried doing another upcp, then another upcp --force to no avail. Nothing seems to be showing in any of the log files either, as to what might be causing this problem. The ports for WHM/CPANEL are open so it's not an iptables issue. I've been using this server for several years without issue and this is the first time I've had this problem.

How can I fix this?

 

[mctDarren]

Is the upcp process from before still running? If so, you might need to kill it and re-run your update. Try re-starting the cpanel process too.

 

[Eric Martello]

No, the UPCP process isn't running because I actually restarted the server after doing UPCP. I noticed that I get the CPSRVD failed messages every 8 minutes exactly, and I still cannot access WHM/CPANEL on any port or domain.

 

[Bruce]

Funny you mentioned that. I have a client that sent me an e-mail saying that his WHM and cPanel is timing out on him after upcp.
I did noticed that the last three or so updates Edge and Current (anything after E23567)removed tailwatchd and broke spamass.

I did a Force Stable and it took the DC to get spamass running again !

 

[Eric Martello]

Did that fix the issue with logging into WHM/CPANEL? ANd second question, how can I force an update to "STABLE" from within SSH? Because I have WHM set to update to RELEASE on auto-update.

 

[cPanelKenneth]

To Bruce: there is no tailwatchd in Current.

To Eric Martello: edit /etc/cpupdate.conf with your preferred text editor and change the

CPANEL=release

to

CPANEL=stable

Please keep the casing as in my examples. After saving those changes, execute /scripts/upcp

 

[Bruce]

tailwatchd is only in Edge ?
I am running E23567 on one server and has really cut down the load.

 

[cPanelDavidG]

tailwatchd is only in Edge ?
I am running E23567 on one server and has really cut down the load.

Yes, it is still only in EDGE from what I see in the changelog.