Cannot access cPanel through modem/router


Jan 30, 2014
cPanel Access Level
Website Owner
Hello :)

I suggest providing your IP address to your provider and have them check to make sure it's not blocked by any firewall rules. Do you experience the issue when you connect directly without the router (e.g. directly from the modem)? You may want to test that as well if possible.

Thank you.

I have this problem. I can log into Cpanel when connected to the modem but through the router. Could you advise what would be the cause of this. I also have tried port forwarding and turning off the firewall on the router.

I have attached the tracert below. Any help is great appreciated


Tracing route to []
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms DD-WRT []
2 21 ms 20 ms 24 ms
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 *



Well-Known Member
Feb 25, 2010
Houston, TX
cPanel Access Level
Root Administrator
Re: Connection Problems

Your traceroute is not making it out of the network that hosts your workstation. The last hop is, which is a private internal IP address, not a public IP address (everything that starts with 10. is reserved for internal use on private networks), so the traceroute ends before it hits the public Internet. You need to consult the documentation of your modem or router, or ask your local network's administrator for help with this. From your traceroute output, this does not appear to have anything to do with the server itself or with cPanel.