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Cannot access cPanel through modem/router

Discussion in 'General Discussion' started by mwathu, Jan 30, 2014.

  1. mwathu

    mwathu Registered

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    I have this problem. I can log into Cpanel when connected to the modem but through the router. Could you advise what would be the cause of this. I also have tried port forwarding and turning off the firewall on the router.

    I have attached the tracert below. Any help is great appreciated

    C:\Users\mix>tracert domain.com

    Tracing route to domain.com [199.19.214.242]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms DD-WRT [192.169.11.1]
    2 21 ms 20 ms 24 ms 10.242.92.1
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 *

    Thanks
     
  2. cPanelJared

    cPanelJared Technical Analyst
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    Re: Connection Problems

    Your traceroute is not making it out of the network that hosts your workstation. The last hop is 10.242.92.1, which is a private internal IP address, not a public IP address (everything that starts with 10. is reserved for internal use on private networks), so the traceroute ends before it hits the public Internet. You need to consult the documentation of your modem or router, or ask your local network's administrator for help with this. From your traceroute output, this does not appear to have anything to do with the server itself or with cPanel.
     
  3. cPanelJared

    cPanelJared Technical Analyst
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