Hello
I suggest providing your IP address to your provider and have them check to make sure it's not blocked by any firewall rules. Do you experience the issue when you connect directly without the router (e.g. directly from the modem)? You may want to test that as well if possible.
Thank you.
I have this problem. I can log into Cpanel when connected to the modem but through the router. Could you advise what would be the cause of this. I also have tried port forwarding and turning off the firewall on the router.
I have attached the tracert below. Any help is great appreciated
C:\Users\mix>tracert domain.com
Tracing route to domain.com [199.19.214.242]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms DD-WRT [192.169.11.1]
2 21 ms 20 ms 24 ms 10.242.92.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 *
Thanks