greatSky

Registered
May 3, 2017
2
0
1
Germany
cPanel Access Level
Root Administrator
I have signed up a KVM Plan, CentOS7.1, Cpanel64/WHM.

I can login as 'root' and with the same password onto SSH and WHM: http//mydomain.com/whm, but cPanel: http//mydomain.com/cpanel.

If I try to reset the password using :https://mydomain.com:2083/resetpass?start=1, giving the 'root' as username, I will get a hint for Email: Hint: e—[email protected]—i.com. That is not my email!

After I have reinstalled the CentOS with the SolusVM CP and the cPanel with SSH, I have got the same result.

Might be my computer compromiised, might also be the PuTTY, might be my Hostingprovider preinstalled the cPanel 'root' user. But how can I use the SSH/console to solve this problem?

Thanks in advance.

Sky
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
79
458
cPanel Access Level
Root Administrator
Hello,

The 'root' user is not allowed to login to the cPanel interface. You'll need to create an account, either using the Create an Account function in WHM, or via the command line using /scripts/wwwacct.
 

greatSky

Registered
May 3, 2017
2
0
1
Germany
cPanel Access Level
Root Administrator
The 'root' user is not allowed to login to the cPanel interface
Thanks that you make the issue clear. But why not? That is my own server und It will not harm to someone else. Who is the 'root' with the email e—[email protected]—i.com? Has he the access to the cPanel of my server?
You'll need to create an account
The created account doesn't have as many privilege as the the 'root' on the cPanel.

Thanks!

Sky
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,229
463
Hello,

Features available in cPanel are not dependent on the account username, but rather on what's enabled for the feature list associated with the account in "WHM >> Feature Manager":

Feature Manager - Documentation - cPanel Documentation

You may find the following option under the "System" tab in "WHM >> Tweak Settings" helpful if you want to use the root password with the cPanel username when accessing cPanel:

Accounts that can access a cPanel user account

Per it's description:

Accounts that can access a cPanel user account
This setting allows you to specify which users can log in to a cPanel account.

This setting defaults to Root, Account-Owner, and cPanel User.

  • Root is the server owner.
  • Account-Owner is the account's owner (the root user or a reseller).
  • cPanel User is the cPanel account user.
Note:

If you disallow root or reseller logins to cPanel accounts, the disallowed root user or reseller cannot access the cPanel icon in WHM's List Accounts interface (Home >> Account Information >> List Accounts), which provides access to the user's cPanel account.
Thank you.