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Cannot access cPanel

Discussion in 'General Discussion' started by greatSky, May 3, 2017.

  1. greatSky

    greatSky Registered

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    I have signed up a KVM Plan, CentOS7.1, Cpanel64/WHM.

    I can login as 'root' and with the same password onto SSH and WHM: http//mydomain.com/whm, but cPanel: http//mydomain.com/cpanel.

    If I try to reset the password using :https://mydomain.com:2083/resetpass?start=1, giving the 'root' as username, I will get a hint for Email: Hint: e—e@c—i.com. That is not my email!

    After I have reinstalled the CentOS with the SolusVM CP and the cPanel with SSH, I have got the same result.

    Might be my computer compromiised, might also be the PuTTY, might be my Hostingprovider preinstalled the cPanel 'root' user. But how can I use the SSH/console to solve this problem?

    Thanks in advance.

    Sky
     
  2. cPanelKenneth

    cPanelKenneth cPanel Development
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    Hello,

    The 'root' user is not allowed to login to the cPanel interface. You'll need to create an account, either using the Create an Account function in WHM, or via the command line using /scripts/wwwacct.
     
  3. greatSky

    greatSky Registered

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    Thanks that you make the issue clear. But why not? That is my own server und It will not harm to someone else. Who is the 'root' with the email e—e@c—i.com? Has he the access to the cPanel of my server?
    The created account doesn't have as many privilege as the the 'root' on the cPanel.

    Thanks!

    Sky
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Features available in cPanel are not dependent on the account username, but rather on what's enabled for the feature list associated with the account in "WHM >> Feature Manager":

    Feature Manager - Documentation - cPanel Documentation

    You may find the following option under the "System" tab in "WHM >> Tweak Settings" helpful if you want to use the root password with the cPanel username when accessing cPanel:

    Accounts that can access a cPanel user account

    Per it's description:

    Thank you.
     
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