Cannot access email account

SSanya

Registered
Mar 6, 2016
1
0
1
India
cPanel Access Level
Website Owner
Hi Had some problem on website so restored my backup in cpanel .Now I had 5-6 mail accounts that I cannot access even after restoring.In my cpanel left side it is showing 5/20 accounts and have my mail account shown in .sqmaildata in .home/user directory but cannot access any .Please anyone can tell me why its happening and how can I retrieve it pls reply thanks in advance
 

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
806
156
168
New Jersey
cPanel Access Level
DataCenter Provider
Can you go into more detail when you say you cannot access them. Are you referring to webmail or mail client, are there any error messages you can provide?

Could just be permissions but would need more info to determine
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,216
463
Hello :)

Could you elaborate further on specific the error message you encounter when attempting to access these email accounts? For instance, are the email accounts not listed under the "Email Accounts" option in cPanel?

Thank you.