PyroAnnie

Registered
Sep 22, 2020
1
0
0
Seattle, WA
cPanel Access Level
Website Owner
HELP PLEASE! I cannot submit a ticket because 1) my login credentials are suddenly saying there incorrect, 2) I cannot access my email which is where the "fix" messages get sent. My laptop crashed Friday morning. Friday evening I bought a new MacBook Pro. I've been trying since then to get my cPanel Webmail hosted email back on to my computer (it has always fed to my MacMail account, along side my personal gmail account). I thought I finally got this working yesterday afternoon as it showed both accounts in my sidebar. Then when I checked my phone later (nothing touched/changed insetting on my phone) I got a repeating every 2-3 seconds error of the "the identity of "mail.domain.com" cannot be verified."

My IT person who set up all my account Fall 2018 is gone and unavailable. I am desperate for help. I finally have some work coming in - this couldn't be much worse timing :-(
 

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cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,297
1,251
313
Houston
Hello,

If you need assistance setting up your email client you should contact your hosting provider directly. You should be able to use webmail in the event your mail client is not able to connect (until you get ahold of your provider) by going to https://yourdomain.tld:2096