The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

"Cannot access feature list file" in backup log

Discussion in 'Data Protection' started by sp3ctre69, Apr 4, 2014.

  1. sp3ctre69

    sp3ctre69 Well-Known Member

    Joined:
    Aug 14, 2006
    Messages:
    72
    Likes Received:
    0
    Trophy Points:
    6
    I am getting errors in my backup log file, "Cannot access feature list file". The referenced file is in the location it is looking for it, but the real file has an uppercase first character. I assume this is why it is not finding it.

    I am on 11.42.1.(build 3)
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    I created a feature list that starts with a capital letter, but I was unable to reproduce the issue. Are you using the new backup system or the legacy backup system? Could you post the snippet of the log where this error message occurs? What version of cPanel is installed on your system?

    Thank you.
     
  3. sp3ctre69

    sp3ctre69 Well-Known Member

    Joined:
    Aug 14, 2006
    Messages:
    72
    Likes Received:
    0
    Trophy Points:
    6
    Here you go:

     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. sp3ctre69

    sp3ctre69 Well-Known Member

    Joined:
    Aug 14, 2006
    Messages:
    72
    Likes Received:
    0
    Trophy Points:
    6
    Thanks, support ID is 4790595
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    To update, the issue was resolved by updating the feature list name to match the feature list that was actually created. It's not that capitalization is forbidden, it's that the feature list name in the cPanel user files did not match the feature list that was created.

    Thanks.
     
  7. sp3ctre69

    sp3ctre69 Well-Known Member

    Joined:
    Aug 14, 2006
    Messages:
    72
    Likes Received:
    0
    Trophy Points:
    6
    Hi Michael,

    The way I understand it the files on the server were renamed to match? Is that correct? If so how did they get to be named incorrectly in the first place?

    Jim
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    The entries for the feature list were renamed in the cPanel user files. The feature list name was left in-place. It's difficult to say how the incorrect name was used. It's possible the feature list name was manually updated at some point in time.

    Thank you.
     
Loading...

Share This Page