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Cannot access mail

Discussion in 'E-mail Discussion' started by Innipooh, Jan 28, 2015.

  1. Innipooh

    Innipooh Registered

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    I'm really new to this (like I joined just now!!) ... the reason I have joined is that I cannot access my CPanel/roundcube email id :mad: and I do not know what to do :confused: the guy who set it up for me a number of years ago is no longer in business and I have no contact details for him, and I know very little about how all this website/email/cyber space malarkey works! Please can anyone help? Here is the note that comes up when I try to login the usual way:

    Internal Server Error

    500

    User 'innipooh' is over quota.
    cpsrvd/11.46.2.4 Server at

    Many thanks

    Innipooh
     
    #1 Innipooh, Jan 28, 2015
    Last edited by a moderator: Jan 28, 2015
  2. RickyWolff

    RickyWolff Registered

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    If you are able to log into the Cpanel and access your mail settings, you might have to set your quota to a higher number. If you do not have many email accounts, it would be best to set it to unlimited.
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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