Cannot access to cpanel

vibol

Active Member
Jan 21, 2014
27
0
1
cPanel Access Level
Root Administrator
Hello i'm the whm user with root. This time i get the error from my customer when they login to cpanel and try to access to phpmyadmin direct on the icon it only show the login screen like this
sbhaiV4.png it must be a bug but not sure.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Also, make sure the MySQL password is synced with the cPanel account password by changing the password via:

"WHM Home » Account Functions » Password Modification"

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello it work thz.. but why this happening ? dose it effect with the other user ?
It's likely the MySQL password for the user was changed at some point and the account password was not. You can test this with other users, but I see no reason to believe it would a server-wide occurrence.

Thank you.