Cannot access WHM, a warning has been shown after login

Irwansyah Ramadhan

Registered
Mar 14, 2017
1
0
1
Indonesia
cPanel Access Level
Website Owner
Hi, i can't access my WHM. After login, a warning message always showed. I had upgraded my cpanel to latest version but it's still the same.
This is the warning message:

A warning occurred while processing this directive.
Use of uninitialized value $saved_entry in split at /usr/local/cpanel/Cpanel/Kernel.pm line 55.
at /usr/local/cpanel/Cpanel/Kernel.pm line 55.
Cpanel::Kernel::_get_default_boot_version_from_grub2() called at /usr/local/cpanel/Cpanel/Kernel.pm line 36
Cpanel::Kernel::get_default_boot_version() called at /usr/local/cpanel/Cpanel/Kernel/Status.pm line 36
Cpanel::Kernel::Status::kernel_status() called at /usr/local/cpanel/Whostmgr/API/1/ApplicationVersions.pm line 330
Whostmgr::API::1::ApplicationVersions::__ANON__() called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Try/Tiny.pm line 101
eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Try/Tiny.pm line 92
Try::Tiny::try(CODE(0x1cb0d18), Try::Tiny::Catch=REF(0x1bd75c0)) called at /usr/local/cpanel/Whostmgr/API/1/ApplicationVersions.pm line 339
Whostmgr::API::1::ApplicationVersions::system_needs_reboot() called at /usr/local/cpanel/Cpanel/Template/Plugin/Whostmgr.pm line 69
Cpanel::Template::Plugin::Whostmgr::_get_template_vars() called at /usr/local/cpanel/Cpanel/Template/Plugin/Whostmgr.pm line 44
Cpanel::Template::Plugin::Whostmgr::new("Cpanel::Template::Plugin::Whostmgr", Template::Context=HASH(0x1bc8ee8)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Plugins.pm line 120
eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Plugins.pm line 114
Template::Plugins::fetch(Template::Plugins=HASH(0x1cade88), "Whostmgr", undef, Template::Context=HASH(0x1bc8ee8)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 192
Template::Context::plugin(Template::Context=HASH(0x1bc8ee8), "Whostmgr") called at /usr/local/cpanel/Cpanel/Template.pm line 414
Cpanel::Template::process_template("whostmgr", HASH(0x1ba6828)) called at whostmgr/bin/whostmgr10.pl line 358
main::roothtml() called at whostmgr/bin/whostmgr10.pl line 232
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello,

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello,

To update, internal case CPANEL-11981 is open to investigate this issue. It looks like this is affecting certain systems on the development build for cPanel version 64 (currently only available on the EDGE build tier). I'll update this thread with more information on the status of this case as it becomes available.

Thank you.

Update: It looks like this will no longer occur as of cPanel version 66.