Cannot access WHM after installation

bhesterberg

Member
Jan 7, 2014
6
0
1
cPanel Access Level
Root Administrator
So this is my first crack at CPanel and CentOS and I'm having issues.
First off, I've loaded CentOS onto a VM in Windows Server 2012 Hyper-V.
I got CentOS loaded and downloaded and installed CPanel per the instructions. When I go to http://192.168.5.72:2087 it tells me the web page can't be displayed. I checked the error_log and I posted the output of it on the attachment.
Can anyone please help me get past this???
 

Attachments

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

The screenshot includes information from the Apache error log. The cPanel error log is located at:

/usr/local/cpanel/logs/error_log

However, it seems like this might be an issue with your firewall. Have you tried temporarily disabling your iptables firewall rules to rule that out as the cause of the problem?

Thank you.
 

bhesterberg

Member
Jan 7, 2014
6
0
1
cPanel Access Level
Root Administrator
The only thing I have in /usr/local/cpanel/logs/error_log is one line....

cpsrvd [9312] Shutting down due to SIGTERM

I did shut off the firewall, and did it again to make sure

service iptables save
service iptables stop

- - - Updated - - -

and chkconfig iptables off
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Do you notice any errors when restarting cPanel via "service cpanel restart"? Check to see if cpsrvd is listening on the standard ports with a command such as:

Code:
netstat -lnp | grep :208
Thank you.
 

bhesterberg

Member
Jan 7, 2014
6
0
1
cPanel Access Level
Root Administrator
that command gave me nothing, but when I ran "netstat -lnp | more " it didn't show anything listening on port 2087, there was a mysql listening on port 3306 though. Unfortunately I was kicked out of the server by another user and couldn't paste the output for you. Logging back in "Terminal service has exceeded the max number of connections" so I'm heading in to work now to fix that, among other things...
I wasn't able to do a "service cpanel restart" yet either but will post it in about an hour.
Thank you for the help!!!!!!!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
It seems like you are either accessing the VPS node itself instead of the individual VPS, or that you have not installed cPanel on the VPS itself. Could you check and verify if either of those is the case here?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Are you accessing the cPanel server via SSH? If so, are you using the IP address of the individual cPanel server or the VPS node? Ensure you access the cPanel server directly. You can verify this by checking to see if cPanel is installed:

Code:
cat /usr/local/cpanel/version
Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Try accessing the server via SSH directly to ensure you are logging into the VPS itself and not the VPS node.

Thank you.