Cannot access WHM after installation

Nisarbabu

Registered
Aug 6, 2016
3
0
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Kochi
cPanel Access Level
Root Administrator
HI,
This is my first attemt to install Cpanel. using centos 6.5
When I go to 192.168.1.5:2087 it tells me the web page can't be displayed. I checked the error_log and I posted the output of it on the attachment.
Can anyone please help me get past this???

Code:
[[email protected] ~]# cat /usr/local/cpanel/logs/error_log
[2016-07-28 06:13:42 +0530] warn [updatenow] Failed to load CDB_File.pm at ./updatenow.static line 18765
        Cpanel::Locale::Utils::get_readonly_tie('/var/cpanel/locale/en.cdb', 'HASH(0x2b904d0)') called at ./updatenow.static line 18826
        Cpanel::Locale::Utils::init_lexicon('en', 'HASH(0x2b904d0)', 'SCALAR(0x2b90518)', 'SCALAR(0x2b90548)') called at ./updatenow.static line 25741
        Cpanel::Locale::_setup_for_real_get_handle('Cpanel::Locale') called at ./updatenow.static line 25752
        Cpanel::Locale::_real_get_handle('Cpanel::Locale') called at /usr/local/cpanel/Cpanel/ExceptionMessage/Locale.pm line 33
        eval {...} called at /usr/local/cpanel/Cpanel/ExceptionMessage/Locale.pm line 41
        Cpanel::ExceptionMessage::Locale::new('Cpanel::ExceptionMessage::Locale', 'The system failed to load the module \x{e2}\x{80}\x{9c}[_1]\x{e2}\x{80}\x{9d} because of an...', 'JSON::XS', 'Can\'t locate JSON/XS.pm in @INC (@INC contains: /usr/local/c...') called at ./updatenow.static line 2235
        Cpanel::Exception::new('Cpanel::Exception::ModuleLoadError', 'HASH(0x4cc5820)') called at ./updatenow.static line 2081
        Cpanel::Exception::create('ModuleLoadError', 'HASH(0x4cc5820)') called at ./updatenow.static line 2538
        Cpanel::LoadModule::load_perl_module('JSON::XS') called at ./updatenow.static line 42401
        Cpanel::Sync::v2::__ANON__() called at ./updatenow.static line 407
        eval {...} called at ./updatenow.static line 398
        Try::Tiny::try('CODE(0x4cc5688)', 'Try::Tiny::Catch=REF(0x4c97578)') called at ./updatenow.static line 42405
        Cpanel::Sync::v2::_load_best_available_serializer('Cpanel::Sync::v2=HASH(0x4c8f7b8)') called at ./updatenow.static line 42245
        Cpanel::Sync::v2::download_files('Cpanel::Sync::v2=HASH(0x4c8f7b8)', 'HASH(0x463d590)') called at ./updatenow.static line 42237
        Cpanel::Sync::v2::stage('Cpanel::Sync::v2=HASH(0x4c8f7b8)') called at ./updatenow.static line 50648
        Cpanel::Update::Now::__ANON__() called at ./updatenow.static line 407
        eval {...} called at ./updatenow.static line 398
        Try::Tiny::try('CODE(0x46ddfd0)', 'Try::Tiny::Catch=REF(0x4ac5e88)') called at ./updatenow.static line 50652
        Cpanel::Update::Now::_call_stage('Cpanel::Update::Now=HASH(0x380ab30)', 'sync_target', 'binaries', 'failure_exit_code', 12, 'message', 'cpanel binaries changes') called at ./updatenow.static line 50617
        Cpanel::Update::Now::stage_files('Cpanel::Update::Now=HASH(0x380ab30)') called at ./updatenow.static line 49986
        Cpanel::Update::Now::run('Cpanel::Update::Now=HASH(0x380ab30)') called at ./updatenow.static line 53050
        eval {...} called at ./updatenow.static line 53050
 
Last edited by a moderator:

24x7server

Well-Known Member
Apr 17, 2013
1,911
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78
India
cPanel Access Level
Root Administrator
Twitter
Hello :),

cPanel is not correctly installed on on your server, Can you please try to update cPanel through command line, Once it's done disable server firewall and check your WHM login page.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Nisarbabu

Registered
Aug 6, 2016
3
0
1
Kochi
cPanel Access Level
Root Administrator
Yes,
I have followed the below steps and resolved it

Code:
# rm -f /etc/sysconfig/iptables
# service iptables restart


# cd /usr/local/src
# screen
# wget http://layer1.cpanel.net/latest
# chmod 700 ./latest
# ./latest
thank you for your support.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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I'm happy to see you were able to address the issue. Thank you for updating us with the outcome.
 

Kimosabe2015

Registered
Mar 25, 2017
1
0
1
Ontario
cPanel Access Level
Root Administrator
I am experiencing the same problem.

I've tried installing cpanel on fresh servers on Google Cloud Compute and Microsoft Azure using CentOS 7. I always complete the installation, enter the required firewalls on my dashboards for 2086-2087 and 2082-2083.

I have yet to see the WHM login screen.

I am currently re-installing cpanel over the previous installation. I don't know what I am missing?
 

SysSachin

Well-Known Member
Aug 23, 2015
604
48
28
India
cPanel Access Level
Root Administrator
Twitter
Hello,

Try to run following command on your server and let us know if you are getting any error in update process.

Code:
/scripts/upcp --force