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Cannot Access WHM

Discussion in 'General Discussion' started by boazor, Jun 26, 2014.

  1. boazor

    boazor Registered

    Aug 11, 2011
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    Hi ,

    Today from some unknown reason my WHM go down and even when restart the VPS
    It didnt help I contact the support of Godaddy and the cant help me to

    I still have access to the ftp service on my domain and sites and even SHH (still trying to fix the password)

    Anyway when trying godaddy try to restart the cpanel this is what the get

    Starting cPanel services: Failed to write lock file: /var/cpanel/cpanel.config.lock: Bad file descriptor at /usr/local/cpanel/Cpanel/ line 17.
    [2014-06-26 16:48:41 -0700] warn [startcpsrvd] could not acquire a lock for '/var/cpanel/cpanel.config' at /usr/local/cpanel/Cpanel/ line 256
            Cpanel::SafeFile::_safe_open(IO::Handle=GLOB(0xac2be88), '<', '/var/cpanel/cpanel.config', CODE(0xaa48158), 'safeopen') called at /usr/local/cpanel/Cpanel/ line 32
            Cpanel::SafeFile::safeopen(IO::Handle=GLOB(0xac2be88), '<', '/var/cpanel/cpanel.config') called at /usr/local/cpanel/Cpanel/Config/ line 208
    Tell you the truth I dont have clue what happen I just know one of my site send for the first time more then 1000 emails today something that never happen .

    I saw some other post with error more or less like that and say something about mass email but I dont have storage issue but the solution did not help me.

    Anyone know what I need to do to bring back WHM live again cuz for now the only solution is the rebuild the VPS and that is big big problem for me

    Thanks for ever help me

  2. SS-Maddy

    SS-Maddy Well-Known Member

    Mar 28, 2009
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    make sure that sufficient disk space and inode is available in /var patition by performing the command

    df -h

    df -ih

    Also check whether the file system is mounted as rw and check if you are able to create a file in the partition
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Hello :)

    Yes, check to ensure no partitions are at their space or inodes limit. Also, look in /var/log/messages or /var/log/dmesg to make sure there are no filesystem issues.

    Thank you.
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