Yara Silva

Registered
Aug 20, 2022
1
0
0
Lisbon
cPanel Access Level
Website Owner
Hello

I am new here, so I am creating my first website recently and I can access cPanel, but I need to make some changes related to my domains, basically I want to change the primary domain and see the backend settings with my other domain, because when I try to access the second website I got the error " DNS_PROBE_FINISHED_NXDOMAIN". Everything seems to be fine. So I need to look on the WHM side but unfortunately I don't have the credentials to access / never set up a credential. I've tried with the same credential as I have access to cPanel, but it shows as incorrect.

How can I resolve this situation
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
12,499
1,971
363
cPanel Access Level
Root Administrator
Hey there! The access details for WHM are the same as the root username and password for the overall server. If you don't have that, you likely don't have root access and will need to reach out to your hosting provider or datacenter to have them check things on their end.