Cannot access WHM

[Yara Silva]

Hello

I am new here, so I am creating my first website recently and I can access cPanel, but I need to make some changes related to my domains, basically I want to change the primary domain and see the backend settings with my other domain, because when I try to access the second website I got the error " DNS_PROBE_FINISHED_NXDOMAIN". Everything seems to be fine. So I need to look on the WHM side but unfortunately I don't have the credentials to access / never set up a credential. I've tried with the same credential as I have access to cPanel, but it shows as incorrect.

How can I resolve this situation

 

[cPRex]

Hey there! The access details for WHM are the same as the root username and password for the overall server. If you don't have that, you likely don't have root access and will need to reach out to your hosting provider or datacenter to have them check things on their end.