Cannot activate Shell (SSH) - Disabled by "disabled"

Fabio ZC

Registered
Oct 20, 2015
4
0
1
Brazil
cPanel Access Level
Reseller Owner
Hello, im trying to activate Shell (ssh) on my feature list.
When I go to add/edit a package, its impossible to enable shell because it says "Disabled by 'disabled'":
s11.postimg.org/nhawt2c7n/Screen_Shot_2015_10_21_at_03_07_43.png

So, I need to go to Feature Manager and "edit" the default and disabled list but the select dropdown is empty!

s4.postimg.org/uwdq6a02l/Screen_Shot_2015_10_21_at_03_04_05.png

That's a bug? Anyway to edit "disabled" list?

Thanks
 
Last edited by a moderator:

Fabio ZC

Registered
Oct 20, 2015
4
0
1
Brazil
cPanel Access Level
Reseller Owner
(I tried to attach images on my first post, but I get an alert saying some of my content looks like a spam.)

Clicking to add a new list.. I get all options enable by default except:

SSH Connection Window (disabled by the "disabled" feature list)
SSL Host Installer (disabled by the "disabled" feature list)
SSL Manager (disabled by the "disabled" feature list)
See PHP Configuration (disabled by the "disabled" feature list)

(like the image on first post)

I have some features lists created, all of them without SSH. So, what I thought... "I should go to Feature Manager and edit 'disabled' feature list" and my Feature Manager page, is that I linked on first post, without any editable list.

Hope I have been clear this time =)

Thank you
 

Fabio ZC

Registered
Oct 20, 2015
4
0
1
Brazil
cPanel Access Level
Reseller Owner
No, I didn't.
If I inspect element on chrome and add
Code:
<option value="default" name="default">default</option>
between the empty select tag and then click on "edit", i'm able to edit all default options, except that list above (SSH, SSL...). But I can't do the same with disable.

Could you confirm to me if the name and value of disabled option are "disabled"?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
I've made a mistake on my profile, my plan is a Reseller Web Hosting.
Hello :)

You will need to contact your web hosting provider and ask them to enable shell access on the accounts that require it. It's not likely the hosting provider will grant you access to manage this from the reseller WHM.

Thank you.