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Cannot add cron job via interface for a specific account

Discussion in 'General Discussion' started by lloyd252, Jan 24, 2012.

  1. lloyd252

    lloyd252 Member

    Sep 24, 2010
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    I'm running WHM 11.28.83 as the server admin. For one particular account I cannot add a cron job via the interface (advanced area). I can click on Standard or Advanced. But on Standard I get some of the Help text and then "<!-- " and on Advanced I get just the word help. I tried using both the admin and user interface but they both have the same problem.

    Any suggestions?
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Oct 2, 2010
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    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Please check the cPanel error logs when viewing that area. The logs are at /usr/local/cpanel/logs/error_log location and you could run a command in root SSH like the following to check the log:

    tail -fn0 /usr/local/cpanel/logs/error_log
    Additionally, 11.28 is relatively old. I would highly suggest updating to 11.30 on the machine using "/scripts/upcp --force"

    Finally, are you using a theme other than x3 on the account? If you were using x or another theme than x3, it is likely that the theme itself is the issue.

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