Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Cannot backup user's data

Discussion in 'Data Protection' started by urello, Mar 3, 2015.

  1. urello

    urello Member

    Joined:
    Mar 3, 2015
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    When i try to backup user's data, i get the following error
    Backup file is created, but majority of files and dirs are missing.

    I run pkgacct under root.
    I tried to run both pkgacct cpuser675 and pkgacct cpuser675 userbackup.
    I tried to remount /home3 filesystem.
    I tried to compress/uncompress manually - tar -cf test.tar /home3/cpuser675; tar -xf test.tar - no errors, all files and dirs are present.
    I did the same with gtar - no errors, all files and dirs are present.
    Any suggestions?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,749
    Likes Received:
    1,885
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    What are the permission/ownership values on the /home3/$username directory of the account you are attempting to package?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. urello

    urello Member

    Joined:
    Mar 3, 2015
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    ls -ld /home3/cpuser675
    drwx--x--x 15 cpuser675 cpuser675 4096 Mar 4 03:20 /home3/cpuser675/
     
  4. rclemings

    rclemings Well-Known Member

    Joined:
    Nov 5, 2007
    Messages:
    47
    Likes Received:
    5
    Trophy Points:
    58
    Same problem here with WHM 11.48.0 (build 13):

    drwx--x--x 44 cybraria cybraria 4096 Mar 3 19:52 /home/cybraria/

    From the cpbackup log

     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,749
    Likes Received:
    1,885
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Internal case number 169621 is open to track reports of this issue. I suggest opening a support ticket using the link in my signature so we can reproduce this issue and add additional information to the case we have open.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. rclemings

    rclemings Well-Known Member

    Joined:
    Nov 5, 2007
    Messages:
    47
    Likes Received:
    5
    Trophy Points:
    58
    Tried but failed: "The provided IP (xxx.xx.xxx.xxx) and support access id do not match."

    (IP address and support access ID were both copied directly from WHM.)

     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,749
    Likes Received:
    1,885
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Could you try again now? If the issue persists, you can email cs[@]cpanel.net directly and ask that they transfer your request over to our technical support team.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  8. rclemings

    rclemings Well-Known Member

    Joined:
    Nov 5, 2007
    Messages:
    47
    Likes Received:
    5
    Trophy Points:
    58
    done: Support Request Id 6191895 - Incomplete cpanel backups
     
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,749
    Likes Received:
    1,885
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    It looks like you closed the support ticket before providing authentication details. Feel free to open the ticket again if you want us to proceed.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  10. nospa

    nospa Well-Known Member

    Joined:
    Apr 23, 2012
    Messages:
    110
    Likes Received:
    0
    Trophy Points:
    66
    cPanel Access Level:
    Reseller Owner
    Hi

    Have you found a solution for this? I recently noticed that in 11.46 I have also one account with this problem.
     
  11. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,749
    Likes Received:
    1,885
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    cPanel & WHM 11.46 is set to reach End of Life at the end of October 2015:

    http://news.cpanel.com/11-46-to-eol-in-2-months/

    Could you update to a newer version of cPanel and let us know if the issue persists? I'd suggest using cPanel version 11.50 if possible.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice